Privacy Policy

Effective Date: 12 May 2026
Last Updated: 12 May 2026

LandinChat (“Company”, “we”, “our”, or “us”), operated by SaaS Solutions, LLC, values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you access or use our website, software, APIs, applications, and services.

By using LandinChat, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: SaaS Solutions, LLC
Address: 1001 S Main Ste 500, Kalispell, MT 59901, USA
Email: support@landinchat.com

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name

• Email address

• Phone number

• Billing information

• Business information

• Account credentials

B. Usage Information

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Session activity

• Referral sources

• Usage logs

C. Communication Data

• Messages sent through the platform

• Campaign activity

• Contact lists uploaded by users

• Automation workflows

• Support conversations

D. Payment Information

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

3. How We Use Your Information

We use collected information to:

• Provide and operate the platform

• Process transactions and subscriptions

• Improve platform functionality

• Deliver customer support

• Monitor security and prevent abuse

• Analyze usage trends and performance

• Communicate product updates and notifications

• Send onboarding or service-related emails

• Comply with legal obligations

We do not sell personal information to third parties.

4. User Responsibilities

Users are responsible for:

• Obtaining proper consent before uploading contacts

• Complying with WhatsApp and Meta policies

• Ensuring lawful communication practices

• Managing customer data responsibly

Users acknowledge that they are the data controllers for the contacts and communication data they upload or process using LandinChat.

5. WhatsApp & Third-Party Platforms

LandinChat integrates with third-party platforms including WhatsApp, Meta, payment providers, analytics tools, and automation services.

Your use of those services may also be subject to their respective privacy policies and terms.

We are not responsible for third-party privacy practices.

6. Cookies & Tracking Technologies

We may use:

• Cookies

• Tracking pixels

• Analytics scripts

• Session storage

• Similar technologies

These technologies help us:

• Improve user experience

• Analyze traffic and usage

• Remember preferences

• Measure marketing performance

• Detect fraud and abuse

Users may disable cookies through browser settings, though some features may not function properly.

7. Data Sharing & Disclosure

We may share information with:

• Payment processors

• Hosting providers

• Analytics providers

• Customer support systems

• Legal authorities when required by law

• Service providers assisting platform operations

We only share information necessary to operate and improve the service.

We do not rent or sell user databases.

8. Data Retention

We retain data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

We may retain backup copies or logs for security and operational purposes.

Users may request deletion of their accounts subject to legal and operational requirements.

9. Data Security

We implement reasonable technical and organizational security measures to protect data.

These may include:

• Encrypted connections (SSL)

• Access controls

• Firewall protection

• Server monitoring

• Authentication systems

However, no system is completely secure.

Users acknowledge that internet-based services carry inherent security risks.

10. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction.

By using LandinChat, you consent to such transfers where permitted by applicable law.

11. GDPR & Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access to your data

• Correction of inaccurate data

• Deletion requests

• Restriction of processing

• Data portability

• Objection to certain processing activities

Requests may be submitted via support@landinchat.com.

We may require identity verification before processing requests.

12. Marketing Communications

We may send:

• Product announcements

• Service updates

• Educational content

• Promotional communications

Users may unsubscribe from marketing emails at any time using the unsubscribe link.

Service-related communications may still be sent when necessary.

13. Children’s Privacy

LandinChat is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware of such data collection, we may delete the information.

14. Third-Party Links

Our website or platform may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party sites.

Users access third-party websites at their own risk.

15. Account Deletion

Users may request account deletion by contacting support.

Certain data may still be retained:

• For legal compliance

• Fraud prevention

• Accounting purposes

• Security investigations

Deletion requests may take reasonable processing time.

16. Limitation of Liability

To the maximum extent permitted by law, SaaS Solutions, LLC shall not be liable for:

• Unauthorized access

• Data breaches beyond reasonable control

• Third-party platform actions

• User misuse of the platform

• Internet or infrastructure failures

Users acknowledge that use of the platform is at their own risk.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Information

For questions regarding this Privacy Policy or data requests:

LandinChat
SaaS Solutions, LLC
1001 S Main Ste 500
Kalispell, MT 59901, USA
Email: support@landinchat.com

19. Consent

By accessing or using LandinChat, you acknowledge that you have read, understood, and agreed to this Privacy Policy.