Looking for a 360dialog alternative?
360dialog is a leading WhatsApp BSP focused on API hosting and template management. LandinChat is also an official BSP — and ships the full no-code stack on top: shared inbox, CRM, sales pipeline, broadcasts, automation and analytics.
Why teams switch from 360dialog
Total cost of ownership
Pure API hosting looks cheap until you add the inbox, CRM, broadcast tool, automation engine and analytics you have to integrate or build.
All-in-one vs build-it-yourself
Buyers want a single vendor for API + product, not a BSP + 4 third-party tools stitched together with webhooks.
Broadcasts & campaigns out of the box
Bulk broadcasts, segmentation, template manager and ad attribution as a product — not a custom UI.
Built-in CRM & pipeline
Contacts, deals, lifecycle stages, lead assignment and follow-up sequences — without bolting on a CRM separately.
Questions buyers ask before switching from 360dialog
Q.Should I switch from 360dialog to LandinChat?
Switch if you want the full product (inbox, CRM, broadcasts, automation, analytics) bundled with the BSP — instead of building or stitching it. Stay if you've already built a custom front-end you love and only need API hosting + template management.
Q.Will I lose anything by switching BSPs?
Templates need re-approval under the new BSP (24–72h, Meta-mandated). The phone number stays the same — re-verified once and bound to LandinChat.
Q.Is LandinChat also an official Meta partner?
Yes — LandinChat is an Official Meta Tech Partner on the WhatsApp Business Platform.
Q.Can I still hit the API directly?
Yes — LandinChat ships a full REST API and webhooks alongside the no-code product. Use one, the other, or both.
Why businesses look for 360dialog alternatives.
A balanced read of the most common buyer triggers — based on what teams actually ask during evaluation calls.
Pure API hosting looks cheap until you add the inbox, CRM, broadcast tool, automation engine and analytics you have to integrate or build.
Buyers want a single vendor for API + product, not a BSP + 4 third-party tools stitched together with webhooks.
Bulk broadcasts, segmentation, template manager and ad attribution as a product — not a custom UI.
Contacts, deals, lifecycle stages, lead assignment and follow-up sequences — without bolting on a CRM separately.
One vendor for BSP + product = one SLA and one team accountable when something breaks.
Teams go live in days, not the weeks needed to build a UI and CRM around a pure API.
360dialog vs LandinChat — executive overview.
The high-level comparison most buyers want first.
| Capability | 360dialog | LandinChat |
|---|---|---|
| Official WhatsApp Business API hosting | ||
| Template manager (submit & track) | ||
| Number onboarding & migration | ||
| No-code shared inbox | ||
| Built-in CRM (deals, pipeline) | ||
| Visual automation builder | ||
| Bulk broadcasts UI | ||
| Click-to-WhatsApp ad attribution | ||
| Analytics dashboards | Partial | |
| Mobile app for agents |
Feature-by-feature comparison matrix.
Grouped by job-to-be-done. Scan, compare, decide.
| Feature | 360dialog | LandinChat |
|---|---|---|
| Official WhatsApp Business API | ||
| Template submission & approval | ||
| Number onboarding (display name, green tick) | ||
| Webhooks & API access | ||
| Conversation pricing transparency |
| Feature | 360dialog | LandinChat |
|---|---|---|
| Shared inbox UI | ||
| Roles & permissions | ||
| Internal notes & @mentions | ||
| Assignment rules & SLA timers | ||
| Mobile app |
| Feature | 360dialog | LandinChat |
|---|---|---|
| Contacts & companies | ||
| Sales pipeline (Kanban) | ||
| Visual flow builder | ||
| Bulk broadcasts with segmentation | ||
| AI-drafted replies |
| Feature | 360dialog | LandinChat |
|---|---|---|
| Conversation & template metrics | Partial | |
| Funnels & cohort analytics | ||
| Per-agent / per-team reports | ||
| Click-to-WhatsApp ad attribution | ||
| Raw event export | Partial |
Which platform is right for you?
The honest, scenario-led pick — not a generic 'we win everywhere' claim.
If you're building your own front-end on top of the WhatsApp API and only need a BSP, 360dialog is purpose-built.
Broadcasts, segmentation, template manager and ad attribution shipped as product.
Pipeline, lead assignment and follow-up sequences on the same WhatsApp number.
Shared inbox, ticketing, SLAs and CSAT for non-engineering agents.
Appointment reminders, recall and rebooking — out of the box.
Counselor assignment and enrollment journeys first-class.
Multi-workspace, per-client billing and white-label without building the product.
Onboarding journeys, milestones and health scores out of the box.
Moving from 360dialog to LandinChat in 5 steps.
A repeatable migration playbook with zero-downtime cutover.
Inventory numbers, templates, webhooks and any custom UI/CRM consuming the API.
Provision LandinChat, invite teams, mirror roles. Reconnect HubSpot/Salesforce/Shopify if applicable.
Translate any custom flows into the visual builder; resubmit message templates under LandinChat as your BSP.
Re-verify your WhatsApp number with Meta and switch BSP routing from 360dialog to LandinChat; parallel-run for 48 hours.
Switch traffic, turn on analytics, A/B test broadcasts and layer in AI replies.
Quantify the gain from a switch.
Plug in your numbers. See efficiency, extra deals and revenue impact.
Score 360dialog and LandinChat against what matters to you.
An 8-criteria scoring framework with our honest read on each — adjust weights for your context.
| Criterion | 360dialog (/10) | LandinChat (/10) | 360dialog note | LandinChat note |
|---|---|---|---|---|
| Price | 7 | 9 | Low API fees; total cost rises once you add CRM, inbox, broadcast tools. | Bundled product + BSP — predictable single line item. |
| Features (out of the box) | 4 | 9 | API + template manager; you bring the rest. | Inbox, CRM, broadcasts, automation, pipeline — all included. |
| Ease of use | 5 | 9 | Developer-facing; non-engineers don't really use it. | Designed for non-engineers — minutes to first broadcast. |
| Support | 8 | 9 | Strong BSP support for API issues. | Single contract for BSP + product. Named CSM on growth plans. |
| Scalability | 9 | 9 | Scales as a pure BSP. | Scales as both BSP and product — 1 → 1,000+ agents on one stack. |
| Customization | 8 | 8 | Anything is possible — you build it. | Custom fields, roles, objects + REST API; minimal building needed. |
| Automation | 4 | 9 | Webhook-driven; you build the engine. | Visual flows + sequences + AI + assignment + scoring. |
| Analytics | 5 | 9 | Conversation & template metrics; build the rest. | Funnels, cohorts, attribution and event export. |
Common buyer questions — answered straight.
Switch if you want the full product (inbox, CRM, broadcasts, automation, analytics) bundled with the BSP — instead of building or stitching it. Stay if you've already built a custom front-end you love and only need API hosting + template management.
Templates need re-approval under the new BSP (24–72h, Meta-mandated). The phone number stays the same — re-verified once and bound to LandinChat.
Yes — LandinChat is an Official Meta Tech Partner on the WhatsApp Business Platform.
Yes — LandinChat ships a full REST API and webhooks alongside the no-code product. Use one, the other, or both.
Outcomes, not feature checklists.
One vendor for API hosting, template management, inbox, CRM, broadcasts and analytics.
Marketing, sales and support can ship campaigns and flows without engineering tickets.
Round-robin, geo and skill-based assignment with SLA timers.
Visual pipelines, deal automation and forecasting — native.
Visual flows with conditional branching, AI replies and CRM-aware triggers.
Milestones, document collection and health scores out of the box.
Calendar sync, reminder cascade, waitlist and rebooking native.
Where each platform fits in the WhatsApp software market.
API hosting, template management and number onboarding.
API + inbox + CRM + automation + analytics in one stack.
Programmable APIs across messaging, voice and verify.
Mid-market WhatsApp inbox with broadcast workflows.
Mass broadcast tooling and click-to-WhatsApp ads.
Quick onboarding and Shopify-friendly SMB pricing.
Answers about 360dialog, LandinChat and migration.
What is 360dialog pricing in 2026?
360dialog charges a monthly BSP hosting fee per WhatsApp number (typically starting around €49/month for the Basic tier and scaling up with volume) plus Meta's per-conversation fees passed through at cost. Add-ons like Insights and Signals are billed separately. LandinChat bundles BSP hosting, inbox, CRM, broadcasts, automation and analytics into a single per-workspace plan starting at $39/month with Meta conversation fees passed through transparently.
Is 360 dialog the same as 360dialog?
Yes — '360 dialog' and '360dialog' refer to the same German WhatsApp Business Solution Provider, now part of the YCloud / 360dialog group. Both spellings appear in search and documentation.
Is 360dialog a BSP?
Yes — 360dialog is a long-standing WhatsApp Business Solution Provider (BSP) focused on API hosting, template and number management.
Why do teams look for a 360dialog alternative in 2026?
Most commonly: they realise they also need an inbox, CRM, broadcast tool, automation engine and analytics — and prefer one vendor over stitching together four. 360dialog's à-la-carte pricing (Basic + Insights + Signals + integrations) often costs more than a bundled platform at the same volume.
Is LandinChat also an official BSP?
Yes — LandinChat is an Official Meta Tech Partner on the WhatsApp Business Platform (Cloud API).
Will I lose my WhatsApp number when I switch BSPs?
No. The number stays the same and is re-verified under your new BSP. Customers continue messaging the same number.
Will templates need to be re-approved?
Yes — Meta requires template re-approval whenever a BSP changes. LandinChat manages submission; approval typically takes 24–72 hours.
Can I still use the WhatsApp Cloud API directly?
Yes — LandinChat ships a full REST API and webhooks alongside the no-code product.
Will my display name / green tick carry over?
Yes — the number, display name and green tick belong to your business, not the BSP. They're preserved through the BSP switch.
Does LandinChat have a built-in CRM?
Yes — contacts, companies, deals, lifecycle stages, custom fields and activity timelines are native.
Does it support sales pipelines?
Yes — visual Kanban pipelines, deal automation, win/loss tagging and forecasting are built in.
Does it support broadcasts?
Yes — template broadcasts, segmentation, scheduling, A/B testing and delivery analytics are first-class.
Does it support multi-number / multi-workspace?
Yes — unlimited official numbers per workspace and multi-workspace for agencies / multi-brand operators.
Does it have AI replies?
Yes — AI drafts replies in your tone of voice, in 60+ languages, scoped to contact context.
How does click-to-WhatsApp ad attribution work?
Click parameters attach to the conversation, contact and deal so revenue rolls up to the ad set.
Does it integrate with HubSpot, Salesforce, Zoho?
Yes — native integrations plus webhooks and REST API.
Does it integrate with Shopify and WooCommerce?
Yes — order events, abandoned cart and post-purchase journeys are pre-built.
Is there a mobile app?
Yes — iOS and Android with full inbox, pipeline, dashboards and offline mode.
How long does the BSP switch take?
Most teams complete the switch in 5–10 working days, including Meta re-verification, template approval and a 48-hour parallel-inbox window.
Is LandinChat GDPR compliant?
Yes — DPA, EU residency option, right-to-erasure, consent capture and audit logs.
Is there pricing transparency?
Yes — bundled per-seat plans with conversation tiers plus Meta pass-through. See the pricing page.
How do I get started?
Open the pricing page to compare plans, or talk to the migration team about switching BSPs from 360dialog.
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