LandinChat — WhatsApp marketing softwareLandinChat
Official Meta Tech Partner · WhatsApp Business API

One shared WhatsApp inbox for your whole team.

Let unlimited sales and support agents reply from one WhatsApp Business number — with auto-assignment, private notes, tags, SLAs and a chatbot teammate that never sleeps.

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Official Meta Tech PartnerWhatsApp Business APIGDPR · ISO 2700199.9% uptime SLALive in 24 hours
Built for sales & support teams

Everything you need in a shared WhatsApp inbox.

One number, unlimited agents

Let sales, support and billing all reply from the same WhatsApp Business number — with full chat history shared across the team.

Smart auto-assignment

Route chats by team, language, tag, region or round-robin. Re-assign in one click and never let a customer wait.

Tags, labels & private notes

Tag conversations, leave internal notes for teammates and create custom statuses to keep every chat moving.

Chatbot ↔ human handoff

The AI chatbot qualifies and answers FAQs, then hands the chat to the right human with full context — in the same thread.

SLAs & response alerts

Set first-response and resolution SLAs. Agents and managers get alerts before a chat goes cold.

Mobile + desktop apps

Reply from iOS, Android or the browser. Push notifications, typing indicators and read receipts — exactly like WhatsApp.

Roles & permissions

Admin, manager, agent or custom roles. Restrict who can broadcast, export contacts or close conversations.

Canned replies & templates

Save your best replies, share them across the team and insert with one keystroke — including approved WhatsApp templates.

How it works

Set up your shared inbox in under 24 hours.

1. Invite your team

Add unlimited sales and support agents in seconds. Assign roles, teams and working hours.

2. Set routing rules

Auto-assign chats by team, tag, language or round-robin. Connect the chatbot for first response.

3. Reply, tag & note

Reply from desktop or mobile, tag conversations, leave private notes and hand chats to the right agent.

4. Track & improve

Live dashboards for response time, CSAT and agent performance. Export to CSV or push to your CRM.

Use cases

Teams using LandinChat to scale customer conversations.

Sales

Round-robin new WhatsApp leads

Distribute incoming leads evenly across reps with SLA timers — close deals before competitors reply.

Support

Team-based ticket routing

Auto-route billing, shipping and tech issues to the right squad with private notes and tags.

E-commerce

Post-broadcast reply storm

Handle thousands of replies from a broadcast in one shared inbox — with canned replies and chatbot help.

Agencies

Manage multiple clients

Run dedicated inboxes per client with isolated agents, permissions and analytics.

LandinChat vs other inboxes

More agents. Smarter routing. No per-seat trap.

FeatureLandinChatOthers
Unlimited agents on one numberPer-seat pricing
Official WhatsApp Business APISometimes unofficial
Chatbot + human in same threadSeparate tools
Smart auto-assignment & SLAsManual
Native iOS & Android appsWeb only
Done-for-you setup in 24 hoursDIY
Done-for-you onboarding

We set up your shared WhatsApp inbox — live in 24 hours.

Our team handles Meta verification, WhatsApp Business API setup, agent roles, routing rules and your first chatbot handoff — end to end.

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FAQ

Everything you wanted to ask about a shared WhatsApp inbox.

What is a shared team inbox for WhatsApp?+

A shared team inbox lets multiple agents log into one WhatsApp Business API number and reply to customers together. With LandinChat, every chat is auto-assigned, tagged and tracked, so nothing slips through and every customer gets a fast response.

How many agents can use the same WhatsApp number?+

Unlimited. On the official WhatsApp Business API, you can add as many sales and support agents as you want on a single number — each with their own login, role and permissions.

Can I auto-assign WhatsApp chats to the right agent?+

Yes. Route incoming chats by team (sales, support, billing), language, tag, working hours, round-robin or load — and reassign in one click whenever you need to.

Does the inbox work on mobile?+

Yes. LandinChat ships native iOS and Android apps plus a desktop web inbox, so agents can reply from anywhere with the same context, notes and tags.

Can the chatbot and human agents share the same inbox?+

Yes. The AI chatbot handles FAQs and qualification, then hands off to a human in the same thread with full context — no copy-paste, no lost history.

Is the shared inbox built on the official WhatsApp Business API?+

Yes. LandinChat is an Official Meta Tech Partner. Your number, green tick and customer history stay 100% policy-safe.

Related: WhatsApp Chatbot (no-code AI) · WhatsApp Broadcast software · WhatsApp automation · Click-to-WhatsApp ads · Catalog & payments · Pricing & plans · WhatsApp marketing software

Start replying to customers in seconds
— set up by tomorrow.

Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.

See pricing & plans
Official Meta Tech Partner GDPR · ISO 27001 Cancel anytime

Explore the full LandinChat WhatsApp suite

Every product below is built on the official WhatsApp Business Cloud API and works with the rest of the LandinChat stack — CRM, broadcast, chatbot, automation and analytics — out of the box.

Why this page is separate

Shared Team Inbox solves a different operating problem than a generic WhatsApp inbox. This page focuses on the triggers, reports, agent workflows, integrations and account-health decisions that buyers evaluate before choosing this exact product area.

How teams should evaluate it

Look for official WhatsApp API provisioning, opt-in capture, template governance, CRM context, handoff rules, role-based access and exportable analytics. A strong shared team inbox setup should improve reply speed without creating more manual admin work.

What success looks like

The early signal is not message volume. It is higher qualified replies, cleaner assignment, faster resolution and clearer revenue attribution. Mature teams use shared team inbox as a repeatable operating system, not a one-off campaign tool.

WhatsApp CRM
Unified inbox, contacts, pipelines and notes for WhatsApp.
WhatsApp Broadcast
Send approved templates to thousands without getting flagged.
WhatsApp Chatbot
No-code flows, AI replies and 24/7 lead qualification.
WhatsApp Automation
Triggers, sequences and CRM sync without code.
Lead Management
Capture, score, assign and nurture WhatsApp leads.
Lead Assignment
Round-robin, skill and territory routing in seconds.
Customer Support
Ticketing, SLAs and CSAT on official WhatsApp API.
Helpdesk
Multi-agent helpdesk with macros, tags and reports.
Multi-Agent Inbox
One WhatsApp number, unlimited agents, full audit trail.
Click-to-WhatsApp Ads
Run Meta CTWA campaigns with attribution and auto-replies.
Catalog & Payments
Sell products and accept payments inside WhatsApp.
Follow-up Automation
Bring back leads with smart, throttled follow-ups.
WhatsApp Business API
Official Cloud API access with embedded signup.

Official sources & further reading

We build on top of official documentation from Meta and recognised industry bodies. Use these references to verify policies, pricing and compliance details directly at the source.

Industry playbooks built on this product

See how teams in your sector deploy LandinChat end-to-end.

Real EstateInsuranceHealthcareEducationE-commerceAutomotiveRestaurantsTravelLogisticsSalon & SpaGyms & FitnessFinancial Services
In depth

What actually matters with Shared Team Inbox

Shared Team Inbox is one of those topics where the surface answer ("use WhatsApp Business API") hides the real work. The rest of this page unpacks what actually moves the needle for growth teams teams: template strategy, opt-in hygiene, human handoff, and the compliance guardrails that keep the account alive.

WhatsApp’s open rate — 85–98% inside 15 minutes — is only valuable if the platform underneath it treats the channel as a workflow surface, not a broadcast megaphone. For growth teams teams evaluating Shared Team Inbox, the questions to ask are: does the vendor own green-tick submission end-to-end, are templates reviewed for approval-risk before you send them, is pricing flat or does it add per-message markup on top of Meta’s own rate, and can a live agent take over a conversation without losing context.

The three levers that consistently produce measurable lift are: (1) segmenting broadcasts by recency and spend tier instead of blasting the entire list; (2) capturing opt-in at every surface — website, checkout, in-store QR — so future utility templates approve first-attempt; and (3) routing any reply containing intent signals to a human within five minutes. Everything else — chatbot flows, catalog integration, payment links — is downstream of those three.

LandinChat ships all of the above as defaults, with the data model pre-wired. That is why customers who move onto LandinChat typically see reply-rate lift within the first 30 days and full ROI within one billing cycle.

A high-quality Shared Team Inbox page should not stop at a feature list. Buyers need to know how the topic behaves in the real WhatsApp Business API environment: what happens when templates are rejected, how agent ownership is preserved after a bot handoff, how opt-in is captured, what reports prove revenue, and where a team should avoid over-automation. The practical evaluation lens is workflow fit, compliance, automation depth, reporting quality, and handoff speed. If any of those areas are vague, the implementation usually becomes slower, more expensive, and harder to scale.

Implementation blueprint

Start Shared Team Inbox with one narrow, measurable journey: capture the opt-in, send one approved utility or marketing template, route replies to the correct owner, and tag the outcome. Once the first journey produces clean data, duplicate the structure for adjacent segments. This protects account quality because every template has a clear purpose, every reply has an owner, and every campaign has a measurable next step.

Content depth checklist

For growth teams teams, the strongest pages combine strategic context, setup detail, operational risks, pricing expectations, compliance notes, and real use cases. That is why this page covers the decision criteria around Shared Team Inbox rather than repeating the same generic WhatsApp API explanation used on every software page.

What to compare before choosing

Ask whether the platform supports official WhatsApp Business API onboarding, segmented broadcasts, a shared team inbox, CRM history, flow automation, live analytics, template review, and clean exports. The right answer for Shared Team Inbox is rarely the tool with the longest feature grid; it is the one your operators can run every week without needing developers for routine changes.

Common execution mistake

The most common mistake is launching Shared Team Inbox as one large broadcast or one oversized chatbot flow. Strong teams launch smaller journeys, inspect the conversations, then expand. That gives WhatsApp better engagement signals, gives agents cleaner context, and gives leadership a clearer view of revenue impact.