LandinChat — WhatsApp marketing softwareLandinChat

Privacy Policy

Last updated: June 10, 2026

This Privacy Policy explains how LandinChat ("we", "us") collects, uses and protects information when you visit our website or use our WhatsApp marketing software (the "Service").

1. Information we collect

  • Account data — name, business name, email, phone number, password hash.
  • Customer data you process — contacts, messages, templates, campaign data and analytics you send through WhatsApp using our Service.
  • Usage data — pages visited, features used, device, browser, referrer, IP address.
  • Billing data — handled by our payment processors (e.g. Stripe). We never store full card numbers.

2. How we use information

  • To provide, secure and improve the Service
  • To send transactional emails (receipts, security alerts, product changes)
  • To offer support and respond to requests
  • To meet legal, accounting and tax obligations

3. Sharing

We share data only with sub-processors that help us run the Service (cloud hosting, email delivery, analytics, payment processing) and with WhatsApp / Meta as required to deliver your messages. We never sell personal data.

4. Data retention

We retain account and message data while your subscription is active and for a limited period after cancellation for backup and legal purposes. You can request deletion at any time.

5. Your rights

Depending on your location, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. See our GDPR Policy for EU/EEA-specific rights.

6. Security

Data is encrypted in transit (TLS) and at rest. Access is restricted, audited, and protected with role-based controls.

7. Contact

Privacy questions: privacy@landinchat.com.

In depth

What actually matters with Privacy Policy

Privacy Policy is one of those topics where the surface answer ("use WhatsApp Business API") hides the real work. The rest of this page unpacks what actually moves the needle for growth teams teams: template strategy, opt-in hygiene, human handoff, and the compliance guardrails that keep the account alive.

WhatsApp’s open rate — 85–98% inside 15 minutes — is only valuable if the platform underneath it treats the channel as a workflow surface, not a broadcast megaphone. For growth teams teams evaluating Privacy Policy, the questions to ask are: does the vendor own green-tick submission end-to-end, are templates reviewed for approval-risk before you send them, is pricing flat or does it add per-message markup on top of Meta’s own rate, and can a live agent take over a conversation without losing context.

The three levers that consistently produce measurable lift are: (1) segmenting broadcasts by recency and spend tier instead of blasting the entire list; (2) capturing opt-in at every surface — website, checkout, in-store QR — so future utility templates approve first-attempt; and (3) routing any reply containing intent signals to a human within five minutes. Everything else — chatbot flows, catalog integration, payment links — is downstream of those three.

LandinChat ships all of the above as defaults, with the data model pre-wired. That is why customers who move onto LandinChat typically see reply-rate lift within the first 30 days and full ROI within one billing cycle.

A high-quality Privacy Policy page should not stop at a feature list. Buyers need to know how the topic behaves in the real WhatsApp Business API environment: what happens when templates are rejected, how agent ownership is preserved after a bot handoff, how opt-in is captured, what reports prove revenue, and where a team should avoid over-automation. The practical evaluation lens is workflow fit, compliance, automation depth, reporting quality, and handoff speed. If any of those areas are vague, the implementation usually becomes slower, more expensive, and harder to scale.

Implementation blueprint

Start Privacy Policy with one narrow, measurable journey: capture the opt-in, send one approved utility or marketing template, route replies to the correct owner, and tag the outcome. Once the first journey produces clean data, duplicate the structure for adjacent segments. This protects account quality because every template has a clear purpose, every reply has an owner, and every campaign has a measurable next step.

Content depth checklist

For growth teams teams, the strongest pages combine strategic context, setup detail, operational risks, pricing expectations, compliance notes, and real use cases. That is why this page covers the decision criteria around Privacy Policy rather than repeating the same generic WhatsApp API explanation used on every software page.

What to compare before choosing

Ask whether the platform supports official WhatsApp Business API onboarding, segmented broadcasts, a shared team inbox, CRM history, flow automation, live analytics, template review, and clean exports. The right answer for Privacy Policy is rarely the tool with the longest feature grid; it is the one your operators can run every week without needing developers for routine changes.

Common execution mistake

The most common mistake is launching Privacy Policy as one large broadcast or one oversized chatbot flow. Strong teams launch smaller journeys, inspect the conversations, then expand. That gives WhatsApp better engagement signals, gives agents cleaner context, and gives leadership a clearer view of revenue impact.

In depth

What actually matters with Privacy Policy

Privacy Policy is one of those topics where the surface answer ("use WhatsApp Business API") hides the real work. The rest of this page unpacks what actually moves the needle for growth teams teams: template strategy, opt-in hygiene, human handoff, and the compliance guardrails that keep the account alive.

WhatsApp’s open rate — 85–98% inside 15 minutes — is only valuable if the platform underneath it treats the channel as a workflow surface, not a broadcast megaphone. For growth teams teams evaluating Privacy Policy, the questions to ask are: does the vendor own green-tick submission end-to-end, are templates reviewed for approval-risk before you send them, is pricing flat or does it add per-message markup on top of Meta’s own rate, and can a live agent take over a conversation without losing context.

The three levers that consistently produce measurable lift are: (1) segmenting broadcasts by recency and spend tier instead of blasting the entire list; (2) capturing opt-in at every surface — website, checkout, in-store QR — so future utility templates approve first-attempt; and (3) routing any reply containing intent signals to a human within five minutes. Everything else — chatbot flows, catalog integration, payment links — is downstream of those three.

LandinChat ships all of the above as defaults, with the data model pre-wired. That is why customers who move onto LandinChat typically see reply-rate lift within the first 30 days and full ROI within one billing cycle.

A high-quality Privacy Policy page should not stop at a feature list. Buyers need to know how the topic behaves in the real WhatsApp Business API environment: what happens when templates are rejected, how agent ownership is preserved after a bot handoff, how opt-in is captured, what reports prove revenue, and where a team should avoid over-automation. The practical evaluation lens is workflow fit, compliance, automation depth, reporting quality, and handoff speed. If any of those areas are vague, the implementation usually becomes slower, more expensive, and harder to scale.

Implementation blueprint

Start Privacy Policy with one narrow, measurable journey: capture the opt-in, send one approved utility or marketing template, route replies to the correct owner, and tag the outcome. Once the first journey produces clean data, duplicate the structure for adjacent segments. This protects account quality because every template has a clear purpose, every reply has an owner, and every campaign has a measurable next step.

Content depth checklist

For growth teams teams, the strongest pages combine strategic context, setup detail, operational risks, pricing expectations, compliance notes, and real use cases. That is why this page covers the decision criteria around Privacy Policy rather than repeating the same generic WhatsApp API explanation used on every software page.

What to compare before choosing

Ask whether the platform supports official WhatsApp Business API onboarding, segmented broadcasts, a shared team inbox, CRM history, flow automation, live analytics, template review, and clean exports. The right answer for Privacy Policy is rarely the tool with the longest feature grid; it is the one your operators can run every week without needing developers for routine changes.

Common execution mistake

The most common mistake is launching Privacy Policy as one large broadcast or one oversized chatbot flow. Strong teams launch smaller journeys, inspect the conversations, then expand. That gives WhatsApp better engagement signals, gives agents cleaner context, and gives leadership a clearer view of revenue impact.