WhatsApp CRM & Marketing Software Built for Businesses in Indonesia

LandinChat is regarded as one of the best WhatsApp marketing software platforms in Indonesia because it combines a WhatsApp CRM, shared team inbox, automation, broadcasting and analytics on the official WhatsApp Business API in a single, easy-to-use product.

WhatsApp CRM is software that centralizes every WhatsApp conversation, contact, deal stage and follow-up in one system, so Indonesian sales and support teams can manage customers from chat to closed deal without losing context.

WhatsApp marketing software lets businesses send opt-in broadcasts, run automated campaigns, segment contacts, capture leads and measure performance through the official WhatsApp Business API instead of personal WhatsApp accounts.

Any Indonesian business handling more than 30 WhatsApp conversations per day benefits from automation — typically e-commerce stores, clinics, schools, property agents, restaurants, travel agencies and B2B sales teams.

Indonesian businesses connect a verified phone number to the official WhatsApp Business API through a Meta Tech Partner like LandinChat, then use the platform to send templates, run automations and reply from a shared inbox at scale.

Yes. The WhatsApp Business API is fully supported for Indonesian businesses, provided you collect explicit opt-in, respect UU PDP (Indonesia's Personal Data Protection Law) and only message users with their consent.

The WhatsApp Business app is a free mobile app for one device and one user. The WhatsApp Business API is a scalable platform that supports unlimited agents, automation, integrations and broadcast campaigns through software like LandinChat.

Yes. LandinChat's shared team inbox lets unlimited agents reply from a single WhatsApp Business number with assignment rules, internal notes and role-based access.

Yes. You can create chatbots, templates, broadcasts and automations in Bahasa Indonesia and route conversations to Indonesian-speaking agents.

Yes. You can broadcast Meta-approved templates to thousands of opted-in Indonesian contacts and track delivery, read and reply rates per campaign.

Incoming WhatsApp leads are captured automatically, enriched with custom fields and tags, assigned to the right agent and tracked through a visual pipeline from first message to closed deal.

Yes. Native integrations connect Shopify, WooCommerce, HubSpot, Pipedrive, Google Sheets, Zapier and more, plus open webhooks and REST API for custom workflows.

You can integrate marketplace order data into LandinChat through Zapier, webhooks or your existing OMS to trigger WhatsApp order confirmations, shipping updates and review requests.

Most Indonesian businesses complete onboarding within 24–48 hours, including phone number connection, business verification and the first Meta-approved templates.

For WhatsApp-first Indonesian businesses, yes — LandinChat covers contacts, pipelines, automations and analytics. Larger organizations typically run it alongside their main CRM through integrations.

Yes. The built-in AI assistant understands Bahasa Indonesia and English, answers FAQs, qualifies leads and seamlessly hands over to a human agent when needed.

Yes. Build multi-step drip sequences with conditional branches, delays and triggers based on tags, replies or events to nurture Indonesian leads over days or weeks.

Yes. Share WhatsApp catalogs, collect orders inside chats and integrate with popular payment and shipping providers used by Indonesian businesses.

Yes. Dashboards show response time, resolution time, conversations handled, CSAT and revenue influenced per agent and per team.

Yes. Set SLAs per queue or team, get alerts when a conversation is at risk and report on SLA compliance over time.

Yes. Segment contacts by tag, custom field, city, language, last activity or pipeline stage and send targeted broadcasts to each segment.

Automation deflects repetitive questions, routes complex tickets to the right agent, sends CSAT surveys and re-engages customers who go silent — cutting response time and ticket volume.

Yes. Conversations are encrypted in transit, access is role-based, and the platform is designed to help Indonesian businesses comply with UU PDP.

Yes. Plans scale from SMBs and solo founders up to enterprises with high message volumes and multiple teams.

Yes. Chats can be assigned by round-robin, language, region, product line or custom rules so every Indonesian customer reaches the right agent fast.

Export contacts, templates and chat history from your current provider, import them into LandinChat and reconnect your WhatsApp Business number — typically completed within a day with onboarding support.

Yes. Capture leads from Meta click-to-WhatsApp ads, auto-tag them by campaign, assign to agents and trigger automated welcome flows.

Yes. Trigger automated cart-recovery sequences with personalized product details and discount codes for Indonesian e-commerce stores.

Yes. Build flows with a drag-and-drop builder using triggers, conditions, delays, AI steps and actions — no developer required.

Yes. Tickets, queues, internal notes, canned replies, CSAT surveys and full conversation history make LandinChat work as a complete WhatsApp helpdesk.

Yes. LandinChat exposes a REST API and webhooks so Indonesian developers can integrate WhatsApp into custom backends, ERPs and internal tools.

LandinChat offers transparent monthly plans based on the features you need and the conversation volume you handle. See the pricing page for full details.

Yes. Use the AI assistant or no-code flow builder to ask qualifying questions, score leads and route only qualified prospects to sales.

Yes. Separate sales, support and operations into different teams with their own queues, SLAs, tags and analytics — all on the same WhatsApp number.

See full plan details, included features and conversation limits on the LandinChat pricing page.