Freshchat pricing in 2026: real costs, markup and hidden fees
Updated 2026-06-11 · San Mateo, USA · serves Global
Freshchat is part of the Freshworks suite, focused on customer messaging across web, mobile, WhatsApp and other channels. Strong with brands already on Freshworks.
Strengths are integration with Freshworks CRM and helpdesk. Trade-offs: WhatsApp commerce features are basic, per-agent pricing scales rapidly, and broadcast automation is less mature than WhatsApp-first tools.
Freshchat plans & prices
| Plan | Monthly price | Best for | Conversation pricing |
|---|---|---|---|
| Growth | $19/agent | Small teams | Meta rates apply |
| Pro | $49/agent | Growing teams | Meta rates apply |
| Enterprise | $79/agent | Large teams | Meta rates apply |
How Freshchat's pricing model actually works
- Per-agent pricing — total = agents × tier.
- WhatsApp conversation rates from Meta billed separately.
- Advanced AI is add-on.
Hidden costs to watch out for
- • Per-agent fees grow with team size.
- • Premium integrations on higher tiers.
Freshchat vs LandinChat pricing
Freshchat
- Plan fees: $19/agent / $49/agent / $79/agent
- Per-agent fees grow with team size.
- Premium integrations on higher tiers.
LandinChat
- Flat platform fee — see pricing
- No per-conversation markup — Meta bills you directly
- Unlimited agent seats included
- All features (catalog, payments, chatbot, broadcasts) on every plan
Who Freshchat is best for
- • Teams already on Freshworks CRM/helpdesk wanting WhatsApp as one channel
FAQs about Freshchat pricing
How much does Freshchat cost?
$19-$79 per agent per month — total scales with team size, plus Meta conversation rates.