WhatsApp CRM that helps you convert more leads into customers

A WhatsApp CRM is a customer relationship management platform built around WhatsApp as the primary channel. Instead of customer data living in spreadsheets, email threads and a separate sales tool, every contact, conversation, deal, tag, custom field and follow-up lives next to the chat itself. LandinChat's WhatsApp CRM runs on the official WhatsApp Business API so unlimited agents can work the same business number, with full pipeline tracking, automation, broadcasts and analytics in one workspace.

It connects your WhatsApp Business number to a multi-agent inbox backed by a customer database. Every inbound message creates or updates a contact, attaches it to the right deal stage, applies tags and routes the chat to the correct rep. Agents reply with full CRM context, automations handle repetitive follow-ups, and managers see response time, pipeline value, agent load and revenue per conversation in one dashboard.

Yes. The whole point of a WhatsApp CRM is collaborative selling. LandinChat supports unlimited concurrent agents on a single business number, with auto-assignment, role-based access, internal notes, mentions and a complete audit trail. Conversation history is preserved across handoffs so customers never have to repeat themselves.

Yes. A visual no-code automation builder lets you trigger follow-ups on any event — stage change, tag added, idle deal, unanswered message, abandoned checkout, missed appointment. Sequences can mix WhatsApp messages, internal tasks, CRM updates and webhooks, and an AI fallback can answer common questions in the customer's language before a human takes over.

Yes. Build an audience from any CRM filter — stage, tag, last activity, deal value, source — and send Meta-approved template broadcasts with A/B variants, scheduling and per-conversation cost reporting. Replies land back in the shared inbox, attached to the same contact record, so the loop between marketing and sales stays closed.

Yes. Capture from Click-to-WhatsApp ads, website forms, QR codes, landing pages and inbound chats. Score, qualify, assign and route automatically. Track every lead through a drag-and-drop sales pipeline with weighted forecast, idle-deal alerts and won/lost reporting tied to the conversation history.

Every WhatsApp message, internal note, status change, file shared and call logged is captured on the contact's timeline. Filter by agent, date range, tag, stage or campaign. Export to CSV or sync to your warehouse for BI.

Yes. SLA timers, escalation rules, ticket tagging, CSAT surveys, canned replies, AI deflection, business-hour routing and reporting on first-response and resolution time make LandinChat work as a full WhatsApp support helpdesk alongside the sales CRM.

Yes. The CRM is sales-first: pipeline view, deal value, owner, source attribution, quote sending, payment links, follow-up sequences, and revenue analytics by rep, source and campaign. Most teams replace one or two seats of HubSpot, Pipedrive or Zoho with LandinChat.

Yes. Native Shopify, WooCommerce, Magento and BigCommerce integrations sync orders, cart status and customer attributes into the CRM. Run abandoned-cart recovery, order updates, COD confirmation, post-purchase upsell and review collection on the channel customers actually open.

Yes. A native AI agent runtime with GPT, Claude and Gemini, retrieval over your knowledge base, multilingual support and graceful handoff to humans. The bot writes back to the same CRM, so qualification and handoffs carry full context.

No. LandinChat is an Official Meta Tech Partner and runs on the official WhatsApp Business Cloud API. All broadcasts use Meta-approved templates, opt-outs are honoured automatically, and quality-rating health is monitored so your number stays in good standing.

Yes. Embedded signup and number porting let you migrate your existing business number into the API and the CRM without losing your verified display name. Onboarding typically completes within 24–48 hours.

Native two-way connectors ship for HubSpot, Salesforce, Zoho, Pipedrive, Shopify, WooCommerce, Magento, BigCommerce, Razorpay, Shiprocket and Google Sheets. Anything else integrates through Zapier, Make, n8n or webhooks.

Yes. Combine any number of attributes, tags, lifecycle stages and behavioural events into saved segments. Segments power broadcasts, automations and reporting.

Yes. Auto-assignment by team, skill, region, language, ad source or round-robin, with idle-reassignment, escalation and SLA timers built in.

Yes. iOS and Android apps with push notifications, full CRM contact view, internal notes and quick-reply support so reps can close deals from anywhere.

Pricing is per agent seat on the platform side, plus Meta's standard per-conversation fees. See the pricing page for the latest plans and per-country rates.

Most teams are live within 48 hours. Embedded signup connects your number, our team helps with Meta verification and template approval, and you can start working leads the same day.

Yes. TLS 1.3 in transit, AES-256 at rest, SOC 2 Type II, role-based access control, SSO via SAML and OIDC, and configurable data residency in the EU, US, India or Singapore. GDPR and DPDP compliant.

Yes. Define your own lifecycle — Lead, MQL, SQL, Opportunity, Customer, Repeat, Churn-risk — and move contacts automatically with rules or manually from the inbox. Reporting on stage conversion and time-in-stage is built in.

Yes. Unlimited custom fields of every type — text, number, date, dropdown, multi-select, URL, currency — visible inline next to every chat and queryable in segments and automations.

Yes. Per-agent dashboards for response time, conversations handled, pipeline created, deals won, revenue closed and CSAT. Role-based dashboards for sales managers, support leads and the CFO.

Yes. Starter plans are designed for 1–3 person teams that want the CRM, shared inbox and basic automation without enterprise overhead. Most small businesses recover the cost in the first month from faster follow-ups.

Yes. White-label workspaces, per-client billing, role-based access and per-client analytics make LandinChat a fit for performance and marketing agencies managing WhatsApp for multiple brands.

Yes. Time-based and event-based drips with branching, A/B variants, opt-out handling and per-step reporting. Pause on reply, resume on no-reply, exit on stage change.

Yes. Razorpay, Stripe and Cashfree integrations let you generate and send a payment link inline, with status reflected back on the deal.

A generic CRM bolts WhatsApp on as a side-channel: messages live elsewhere, context is missing, automation is one-way. A WhatsApp CRM treats chat as the primary record — every deal, follow-up and analytic is built around the conversation, not the email thread.

Yes. LandinChat ships every capability those tools offer plus a deeper CRM, pipeline tracking, revenue analytics and an AI agent runtime, on transparent per-conversation pricing.

Yes. Guided onboarding, template-setup assistance, migration help and 24×7 support across email, chat and WhatsApp. Growth plans include a dedicated success manager.