Custom design on WhatsApp
Inspiration capture, sketch share, 3D CAD approval, wax sample and final cast confirmation \u2014 turn 3-week custom orders into a calm thread.
- Inspiration
- Sketch share
- 3D CAD
- Cast confirm
Key things to know
Inspiration capture
Sketch share
3D CAD approval
Wax sample
People also ask
Q.CAD format?
3D render image + STL.
Q.E-signature?
Yes.
Q.Multi-language?
Yes.
Q.Karigar coordination?
Yes.
Q.CRM sync?
Yes.
Q.Pricing?
See /pricing.
Custom design fails when the thread breaks
Custom jewellery takes 2–4 weeks across 4–6 stakeholders — customer, designer, CAD artist, karigar.
WhatsApp keeps everyone aligned — sketch, CAD, wax sample, cast — on one thread.
Built for serious growth teams
Inspiration capture
Sketch share
3D CAD approval
Wax sample
Cast confirm
Final certificate
Get live in days, not months
- 1
Inspiration upload
- 2
Designer sketch in chat
- 3
3D CAD approval
- 4
Cast + delivery
What teams ship with this
Engagement ring
Bridal set
Heritage redesign
Custom gift
Frequently asked questions
Why Custom design on WhatsApp is the highest-leverage move for growth teams
WhatsApp is where growth teams customers actually reply. Open rates sit at 85–98% inside 15 minutes versus 18–22% on email and sub-2% on SMS, and the medium is conversational — a customer can ask a follow-up, share a photo, or pay without leaving the thread. That is the entire premise behind custom design on whatsapp: stop losing the conversation to slow channels and let intent convert while it is warm.
Most growth teams teams treat WhatsApp as a broadcast megaphone. The teams that win treat it as a workflow surface — every notification is also a decision point where the customer can act. The capabilities below are wired to do exactly that: each one collapses a multi-step off-platform detour into a single in-thread reply.
The impact numbers on this page — +28% aov lift, -40% cycle time, 85% read rate, 3× reorder — are pulled from LandinChat customers running this workflow for at least 90 days. They are directional; your mileage depends on list quality, template approval speed, and how aggressively you route qualified conversations to a live agent.
Each capability, in plain terms
Inspiration capture
Inspiration capture is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Sketch share
Sketch share is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
3D CAD approval
3D CAD approval is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Wax sample
Wax sample is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Cast confirm
Cast confirm is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Final certificate
Final certificate is delivered as a native LandinChat module — no external plug-ins, no separate dashboard. It ships pre-wired to the growth teams data model, so the first working version is minutes of setup, not a sprint. You can override defaults per campaign, per agent, or per customer segment. In practice this means the growth teams operator running custom design on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
How this actually rolls out
Step 1. Inspiration upload
Inspiration upload is the foundation of the custom design on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 2. Designer sketch in chat
Designer sketch in chat is the next unlock of the custom design on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 3. 3D CAD approval
3D CAD approval is the next unlock of the custom design on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 4. Cast + delivery
Cast + delivery is the final lock-in of the custom design on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
How different teams put this to work
Engagement ring
Engagement ring teams deploy custom design on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Bridal set
Bridal set teams deploy custom design on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Heritage redesign
Heritage redesign teams deploy custom design on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Custom gift
Custom gift teams deploy custom design on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Buyer’s checklist
- • Official Meta Tech Partner — templates approve faster and account is not at ban risk.
- • Native growth teams data model — no glue-code to import contacts, orders, or bookings.
- • Green-tick support with a clear submission checklist and Meta-side follow-up.
- • Conversation-based pricing that matches WhatsApp’s own billing model, not per-message surcharges.
- • Human handoff with unread routing, so qualified replies never sit in a bot loop.
- • Audit log & role-based access — required for regulated enterprise buyers.
Common pitfalls
- • Broadcasting cold lists — quickest way to a quality-rating downgrade and eventually a template ban.
- • Skipping opt-in capture — makes every future utility template harder to approve.
- • Treating WhatsApp as a one-way channel — the platform penalises accounts with low reply-rate.
- • Running only one template variant — you leave 20–40% of lift on the table.
- • Not routing hot conversations to a human within 5 minutes — kills conversion by up to half.
What to measure after launching custom design on whatsapp
Week 1 signal
Track template approval time, first-reply latency, delivered-rate, and the first 100 customer replies. For growth teams, the fastest warning sign is not low opens; it is customers replying with confusion because the trigger, offer, or handoff promise was not specific enough.
Month 1 signal
Compare reply quality across Inspiration capture, Sketch share, 3D CAD approval, Wax sample. The best-performing growth teams teams keep the highest-intent replies visible to managers, then rewrite templates around real customer language instead of internal terminology.
Scale signal
Once Inspiration upload → Designer sketch in chat → 3D CAD approval → Cast + delivery is stable, scale by segment rather than volume. Add new audiences only when opt-in source, template intent, agent ownership, and conversion tracking are all mapped.
Search-quality notes for this workflow
This page is intentionally built around custom design on whatsapp rather than a generic WhatsApp marketing overview. The content references the actual workflow, the growth teams audience, implementation steps such as Inspiration upload, Designer sketch in chat, 3D CAD approval, Cast + delivery, and use cases like Engagement ring, Bridal set, Heritage redesign, Custom gift. That specificity helps buyers, internal teams, and search engines understand why this page deserves to exist separately from broader WhatsApp CRM, broadcast, chatbot, and automation pages.
Related guides & pages
3 weeks of design, one calm thread
Sketch, CAD, wax, cast \u2014 all on WhatsApp.