Hygiene & treatment recall on WhatsApp
Stop losing six-figure revenue to forgotten recall. Automated 6 / 9 / 12-month cadences with reactivation for dormant patients — purpose-built for dental practices.
- Treatment-aware cadence
- Reactivation flows
- WhatsApp + SMS + email fallback
- Dashboard ROI
Key things to know
Treatment-aware cadence
6-month hygiene, 12-month exam, 9-month whitening top-up, 6-month implant review, 3-month ortho retainer.
Auto-pause on rebook
The instant the patient rebooks, the cadence pauses — no spammy 'don't forget' after they've already booked.
Dormant-patient reactivation
12 / 18 / 24-month segments triggered with personalized re-engagement broadcasts.
Treatment-history personalization
Pulls last treatment, last dentist and last hygienist into the message — patient feels remembered.
People also ask
Q.What is a dental recall on WhatsApp?
An automated 6 / 9 / 12-month nudge that brings a patient back for hygiene, exam or treatment review — sent on WhatsApp instead of postcards, email blasts or front-desk call-downs.
Q.How much revenue does an active recall list create?
Recall is the single largest preventable revenue gap in dental — an active 1,500-patient list with 65% recall conversion is worth $180k–$300k a year vs the same list at 30% conversion.
Q.When should recall messages go out?
Two weeks before the due date, with a 7-day and 1-day follow-up. Add a 30-day reactivation if no response, then a 90-day final touch with a small incentive.
Q.How is WhatsApp recall different from email recall?
WhatsApp opens hit 85%+ within hours; recall email opens sit below 20%. Replies happen 8–12× more often, and patients can book the slot inside the same message.
Q.What's the right recall cadence by treatment type?
Hygiene: 6 months. Adult exam: 12 months. Whitening top-up: 9 months. Implant review: 6 months then annual. Ortho retainer: 3 months for year 1 then annual.
Q.Can I run a dormant-patient reactivation campaign?
Yes. Segment by last-visit date (12, 18, 24 months) and treatment history, then ship personalized re-engagement broadcasts with one-tap rebook.
Why most dental recall lists rot
Hygiene postcards get binned, recall emails get ignored, and recall call-downs eat 8–12 front-desk hours a week with 15% reach rate. Meanwhile, every silent patient is one more competitor visit.
Treatment-aware WhatsApp recall fixes the problem because it lands in a channel patients actually open, and rebooks happen in a single tap.
Built for serious growth teams
Treatment-aware cadence
6-month hygiene, 12-month exam, 9-month whitening top-up, 6-month implant review, 3-month ortho retainer.
Auto-pause on rebook
The instant the patient rebooks, the cadence pauses — no spammy 'don't forget' after they've already booked.
Dormant-patient reactivation
12 / 18 / 24-month segments triggered with personalized re-engagement broadcasts.
Treatment-history personalization
Pulls last treatment, last dentist and last hygienist into the message — patient feels remembered.
Smart incentives
Optional small incentive on 90-day final touch only — never on first touch (protects margin).
Channel fallback
SMS + email automatically fire if WhatsApp can't deliver — multi-channel without double messaging.
Get live in days, not months
- 1
Import your recall list
From Dentrix, Eaglesoft, Practo, Cliniko or CSV — segmented by last-visit date and treatment type.
- 2
Install the recall pack
One-click activation of hygiene / exam / whitening / implant / ortho cadences.
- 3
Enable reactivation
Switch on the 12 / 18 / 24-month dormant flows for one-time uplift.
- 4
Measure rebook rate
Per-cadence conversion in the dashboard — tune messages weekly.
What teams ship with this
GP dental
Hygiene + exam recall covers 90% of revenue gap; ship in week one.
Cosmetic clinic
Whitening top-up + veneer anniversary recall outperforms paid social.
Ortho clinic
Retainer check recall hits 70%+ conversion in year-one cohorts.
Frequently asked questions
Related guides & pages
Stop losing six figures to silent recall
LandinChat ships dental recall pre-built. Go live in 24 hours — see the rebook curve climb in week one.