Workflow
Order tracking on WhatsApp
Carrier-native status, delivery ETA, OFD alerts and reschedule \u2014 zero WISMO tickets, zero support load.
- Carrier-native
- Delivery ETA
- OFD alert
- Reschedule
Key things to know
Carrier status
All major carriers.
Delivery ETA
OFD alert
Out-for-delivery.
Reschedule
People also ask
Q.Which carriers?
Delhivery, Bluedart, Shiprocket, Shadowfax, DTDC, more.
Q.ETA accuracy?
Carrier-fed.
Q.Multi-language?
Yes.
Q.Reschedule?
Yes.
Q.WISMO reduction?
60–85% typical.
Q.Pricing?
D2C-tier from day one.
-80%
WISMO tickets
+0.4
NPS lift
85%
Read rate
100%
Coverage
Overview
WISMO ('where is my order?') is the #1 D2C support ticket
On average 12–18% of orders generate a WISMO ticket. Each costs ₹35–60 in support time.
WhatsApp proactive tracking with carrier-native status kills WISMO at the source and lifts CSAT by 0.4 points.
Capabilities
Built for serious growth teams
Carrier status
All major carriers.
Delivery ETA
OFD alert
Out-for-delivery.
Reschedule
Live tracking link
Shipping integration
How it works
Get live in days, not months
- 1
Order shipped → WhatsApp fires
- 2
Status updates auto-push
- 3
OFD alert with ETA
- 4
Delivered confirm + review request
Use cases
What teams ship with this
High-AOV
Subscription
Tier-2/3
Fragile goods
FAQ