Simplify tenant communication and property operations.
Manage tenant conversations, maintenance requests, lease renewals, owner updates and property operations — on the official WhatsApp Business API.
Run the whole portfolio from one screen
Live tiles for inquiries, maintenance, renewals, rent and occupancy — refreshed every minute.
The cost of poor property communication
What missed tenant messages, slow maintenance and last-minute renewals quietly cost a property business every month.
tenant messages on personal numbers never get a reply within 24 hours.
average time from first report to ticket closed — well beyond tenant tolerance.
of renewals are decided in the last 14 days because nobody followed up earlier.
median turnover cost per unit (vacancy + make-ready + leasing) when a tenant leaves.
of owners say lack of communication is the #1 reason they switch property managers.
median annual revenue lost per 100-unit portfolio to late renewals, churn and maintenance churn-outs.
From first inquiry to referral, mapped end-to-end
Every stage that decides whether a renter becomes a long-term tenant.
Renter inquiries from Zillow, Apartments.com, Google, FB, walk-ins and broker referrals — one normalized inbox.
Pre-screening questions, income, ID and credit consent captured in WhatsApp in under 90 seconds.
Lease e-sign, deposit collection, keys handoff and welcome packet — all delivered inside one thread.
Photo + voice note tickets routed to the right vendor with status, ETA and completion confirmation.
Auto rent reminders, in-chat payment links, receipts and late-fee escalation — on autopilot.
90/60/30-day renewal sequences with offers, e-sign and rent-increase explanations — closed in chat.
Anniversary check-ins, satisfaction surveys, perks and proactive maintenance keep tenants longer.
Referral rewards fire when a tenant renews — turning happy residents into your leasing channel.
A proprietary playbook for property management
The six moves that consistently turn inquiries into renewed, retained and referred tenants.
Every renter source — ILS, ads, broker, walk-in — funnels into one inbox with attribution and auto-qualification.
Tenant, owner and vendor conversations on one shared WhatsApp number with role-based access and full audit trails.
Photo/voice tickets, vendor dispatch, on-site updates and tenant ETAs — every step timestamped.
Day-before, day-of and late reminders with one-tap pay links, receipts and auto-reconciliation.
Trigger 90/60/30-day sequences, e-sign new terms and explain rent changes in plain language.
Anniversary check-ins, NPS surveys, perks and proactive maintenance keep occupancy north of 95%.
Who should use this
Pre-built workflows for every kind of property business.
Inquiry → screening → move-in → maintenance → rent → renewal
Tour → LOI → lease → CAM updates → renewal → expansion
ILS lead → tour → application → move-in → community comms
Listing → applicant → lease → rent → renewal — solo, in one inbox
Multi-property portfolio with shared inbox, owners and vendors
Booking → check-in code → stay support → review → re-book
Tenant communication engine
Tracking, history, maintenance, lease status, owner notes and timeline — purpose-built for property teams.
Every tenant, unit and conversation in one searchable record — across portfolios, properties and managers.
Every message, photo, voice note and call timestamped against the unit and lease — searchable forever.
Tickets with photos, severity, vendor, ETA and resolution — visible to tenant, owner and manager.
Move-in date, end date, renewal stage, balance owed and notice status — live on one screen.
Per-property notes, owner preferences, approval limits and budget caps — never re-asked.
A complete chronological story of the unit from listing to move-out — share-able with the next manager in one tap.
Property automation system
The right message to the right tenant, owner or vendor at exactly the right moment — without a manager typing it.
Day-before, day-of and overdue reminders with one-tap payment links — collection rate up 30%+.
Ticket received, vendor assigned, ETA shared, work complete — all sent to the tenant automatically.
90/60/30-day renewal sequences with offers, rent justification and e-sign links.
Move-in, move-out, annual and pre-renewal inspections booked, reminded and reported in chat.
Monthly statements, vacancy alerts, maintenance approvals and major issues sent in real time.
Auto-dispatch, scope, photos and invoice collection — vendors, you and the tenant on one thread.
Property performance dashboard
From occupancy to satisfaction — every metric a property manager actually needs, in one live view.
What better communication is worth to your portfolio
Tune the inputs to your portfolio. See the revenue and retention you're leaving on the table.
Real property management scenarios
Before vs. after — anonymized from actual LandinChat property customers.
Why property managers choose LandinChat
Outcomes, not features. Higher occupancy, faster maintenance, more renewals, happier owners.
Every tenant, every unit, every conversation on one WhatsApp number — never lost, never repeated.
Rent reminders, maintenance updates, renewal sequences, owner reports and vendor dispatch run themselves.
Property-specific data model: unit, lease, tenant, owner, vendor, balance and maintenance history — out of the box.
Leasing, ops, maintenance and owners work the same number with notes, ownership and audit logs.
Occupancy, renewal rate, maintenance SLA, response time and revenue per unit — live across the portfolio.
Photo/voice tickets, vendor dispatch, ETA sharing and warranty registration — from one phone.
90/60/30-day automation with offers, e-sign and rent-increase narratives that actually retain tenants.
Property management maturity model
Where is your property business today — and what does the next level look like?
Calls and personal WhatsApp. Tickets on paper. Owners called weekly for updates.
Tenants and renewals in Excel. Maintenance by email. Owner reports manual.
Generic CRM exists but staff don't update it. Data stale, dashboards decorative.
WhatsApp + CRM + maintenance + rent. Reminders fire, renewals tracked, owners updated.
Lead → lease → renewal → referral runs as one connected system with attribution and forecasting.
LandinChatBuyer decision framework
An honest comparison of how property teams run operations today.
| Approach | Visibility | Automation | Maintenance | Renewals | Cost | Scales to |
|---|---|---|---|---|---|---|
| Manual processes | Per-manager only | None | Email + phone | Last-minute | Hidden labor | Doesn't |
| Spreadsheets | None live | None | Lost in inbox | Forgotten | $0 | Breaks at 50 units |
| Traditional CRM | Stale | Limited | Disconnected | Email only | $$$ | Heavy admin |
| Generic property software | Partial | Some | Portal-only | $$ | Tenants don't use the portal | |
| LandinChat | Real-time | Native + AI | WhatsApp photos + SLA | 90/60/30 auto + e-sign | $ | 10 → 10,000 units |
40 answers about WhatsApp CRM for property management
Answers for property owners, leasing teams, maintenance managers and asset operators.
What is WhatsApp CRM for property management companies?
A property-specific operations platform that manages tenant communication, maintenance requests, lease renewals, rent collection and owner updates — all on the official WhatsApp Business API.
Why WhatsApp instead of email or a tenant portal?
Tenant portals see <20% adoption. WhatsApp messages get 95%+ open rates within an hour and require zero app downloads — tenants already live there.
How does it handle maintenance requests?
Tenants send a photo or voice note; the ticket is auto-categorized, routed to the right vendor with SLA, and the tenant gets ETA and completion updates automatically.
Can I collect rent through WhatsApp?
Yes. Day-before, day-of and overdue reminders fire with one-tap payment links. Receipts and reconciliation happen automatically.
Does it automate lease renewals?
Yes. 90/60/30-day renewal sequences with custom offers, rent-increase explanations and e-sign — closed entirely in chat.
Can I send monthly owner statements automatically?
Yes. Branded monthly statements, vacancy alerts, approval requests and major-issue updates fire on a schedule per owner.
Does it work for residential and commercial?
Yes. Separate pipelines for residential, commercial, multi-family and vacation rentals — each with its own templates, SLAs and stages.
How does vendor coordination work?
Vendors are added as users with scope, photo upload and invoice collection. You, the tenant and the vendor share one thread per ticket.
Can I run multi-property portfolios?
Yes. Unlimited properties, units and pipelines per workspace with role-based access by property, region or owner.
How is tenant data secured?
End-to-end encryption in transit, SOC 2-aligned controls, role-based access and US/EU/India data-residency options.
Can I integrate with Buildium, AppFolio, Yardi or Propertyware?
Yes. Two-way sync of tenants, units, leases, ledgers and work orders via native connectors and webhooks.
Does it integrate with Stripe or accounting software?
Yes. Stripe, Razorpay and 12+ regional gateways for rent collection. QuickBooks, Xero, Zoho Books and Tally for reconciliation.
Can multiple staff share one WhatsApp number?
Yes. Unlimited agents on one official Business number with notes, ownership, role-based access and audit logs.
How are inquiries routed to the right leasing agent?
Round-robin, property, region, language, skill or load-based — combine any rules in the visual assignment builder.
Can I pre-screen tenants in WhatsApp?
Yes. Pre-screening flows capture income, ID, employment, move-in date and credit consent in under 90 seconds.
Does it support ID and document uploads?
Yes. Tenants upload IDs, paystubs, proof of address and pet docs directly in chat — stored against their record.
How does it handle lease e-signature?
Native e-sign with audit trail, or integration with DocuSign, Dropbox Sign and Adobe Sign.
Can I schedule inspections in chat?
Yes. Move-in, move-out, annual, drive-by and pre-renewal inspections booked, reminded and reported in WhatsApp.
Does it work for short-term and vacation rentals?
Yes. Booking confirmations, self-serve check-in codes, in-stay support and post-stay review asks — automated end-to-end.
Can tenants self-serve common requests?
Yes. Pay rent, report issue, request renewal, book inspection, retrieve receipt — handled by a guided WhatsApp flow.
How does AI help in property management?
AI categorizes maintenance tickets, drafts replies in your tone, summarizes long threads and flags urgent issues — multilingual.
Can I broadcast to all tenants?
Yes. Segmented broadcasts for building notices, water shutoffs, weather alerts, community events and rent updates.
Does it support multi-language conversations?
Yes. Auto-detect language and respond in 60+ languages — useful for diverse buildings and international owners.
Can I track maintenance SLA per vendor?
Yes. Response time, on-site time, completion time, callback rate and tenant satisfaction per vendor — live leaderboards.
What automation comes out of the box?
Rent reminders, maintenance updates, renewal sequences, inspection reminders, owner statements, vendor dispatch and referral campaigns.
Can I track ad spend per property?
Yes. UTM, click-id and offline source capture roll up to leads-per-channel and revenue-per-channel by property.
How accurate is the occupancy forecast?
Teams typically hit ±3-5% occupancy forecast error within 60 days of switching from spreadsheets.
Can I run referral programs for tenants?
Yes. Referral rewards, share-a-listing links and renewal bonuses fire automatically at peak satisfaction.
Does it support voice notes and media in tickets?
Yes. Voice, video, photos and PDFs all attach to the ticket and lease timeline.
Can I export property and tenant data?
CSV, Excel, Looker, BigQuery, Snowflake and webhook exports — your data, your warehouse, no lock-in.
Can I migrate from another property platform?
Yes. One-click import of properties, units, tenants, leases and ledgers. Two-way sync available on higher plans.
How long does setup take?
Most property teams go live in 5 working days — including Meta verification, 3 templates and 2 automations.
Do you have property-specific templates?
Yes. Pre-approved utility templates for rent reminders, renewal offers, maintenance updates, inspections and owner statements.
Is there a mobile app for field staff and vendors?
Yes. Full iOS and Android app with photo capture, voice notes, geo-tagging and offline mode.
Can I run pre-leasing waitlists?
Yes. Capture interested renters before vacancies, auto-notify when units open, and convert with a guided flow.
Does it handle move-out and security deposit returns?
Yes. Move-out checklist, inspection photos, itemized deductions and refund timeline — all in chat.
Can I run NPS surveys after maintenance and at renewal?
Yes. Auto-triggered post-ticket and pre-renewal NPS with drill-down to the unit, vendor and manager.
Does it support multiple WhatsApp Business numbers?
Yes. Unlimited numbers per workspace — useful for separate brands, regions or asset classes.
How is pricing structured?
Per-user pricing with included WhatsApp conversation volumes and pure pass-through on Meta conversation fees. See the pricing page.
What happens if a property manager leaves the team?
One-click bulk reassignment of all open tenants, units, tickets and renewals with full history retained.
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