LandinChat — WhatsApp marketing softwareLandinChat
WhatsApp Templates Knowledge Base

WhatsApp invoice message template

Send invoices, receipts and payment links as Utility templates — attach PDFs, sync order data and trigger polite reminders without turning billing into a marketing campaign.

  • Utility-category billing copy
  • PDF invoice attachments
  • Payment-link button supported

Key things to know

  • PDF invoice header

    Attach invoice, receipt or tax document as a PDF media header inside the Utility template.

  • Payment-link CTA

    Add one clear URL button for payment, order view or billing support.

  • Accounting sync

    Trigger messages from Shopify, WooCommerce, CRM, payment gateway or custom webhook events.

  • Reminder cadence

    Send due-soon, due-today and overdue reminders with different copy and escalation rules.

People also ask

Q.Is a WhatsApp invoice message Utility or Marketing?

Invoice, receipt and payment-status updates are Utility templates when they are tied to a transaction. Do not add discounts, upsells or promotional copy to keep the category clean.

Q.Can I attach a PDF invoice on WhatsApp?

Yes. A Utility template can include a PDF document header, invoice number, customer name, due amount and a payment URL button.

Q.Can I send invoice reminders before the due date?

Yes. Trigger reminders 3 days before due date, on due date and after due date. Keep each message factual and include one clear payment action.

Q.What variables should an invoice template include?

Use customer name, invoice number, amount, due date, order ID and support contact. Avoid long variable blocks that may exceed template limits.

Q.Does invoice messaging need opt-in?

Transactional Utility messages should still be sent to customers who shared their number for order or billing updates. Marketing opt-in is required if you add promotions.

Q.Can LandinChat sync with accounting or ecommerce tools?

Yes. LandinChat can trigger invoice templates from Shopify, WooCommerce, payment gateways, CRMs and custom webhooks.

3x
Reminder cadence
PDF
Invoice header
1 CTA
Payment action
24/7
Webhook triggers
Overview

Why invoices belong on WhatsApp instead of buried in email

Payment and invoice updates are urgent, transactional and customer-specific. WhatsApp makes them visible without forcing finance teams to chase manually.

A clean Utility template keeps the message compliant: invoice number, amount, due date, PDF and one payment button. No coupon, no upsell, no promotional language.

LandinChat connects invoice events from ecommerce, CRM or payment systems and automatically sends the right copy at invoice issued, due soon, paid and overdue stages.

Capabilities

Built for serious growth teams

PDF invoice header

Attach invoice, receipt or tax document as a PDF media header inside the Utility template.

Payment-link CTA

Add one clear URL button for payment, order view or billing support.

Accounting sync

Trigger messages from Shopify, WooCommerce, CRM, payment gateway or custom webhook events.

Reminder cadence

Send due-soon, due-today and overdue reminders with different copy and escalation rules.

Tax-ready variables

Personalize invoice number, GST/VAT ID, amount, due date and customer name safely.

Paid receipt follow-up

Automatically send a receipt or thank-you message once the payment status changes.

How it works

Get live in days, not months

  1. 1

    Connect billing source

    Use ecommerce, payment gateway, CRM or webhook events as the trigger.

  2. 2

    Map invoice fields

    Add invoice number, amount, due date, PDF URL and customer name variables.

  3. 3

    Submit Utility template

    Keep the copy transactional so approval and delivery quality stay strong.

  4. 4

    Add reminder rules

    Schedule due-soon, due-date and overdue reminders with caps to avoid over-messaging.

  5. 5

    Track payment status

    Stop reminders automatically when the invoice is paid and send a receipt.

FAQ

Frequently asked questions

Automate invoice, reminder and receipt messaging

Send billing updates customers actually see — with Utility templates, PDFs and payment-link buttons.