Send Every Lead To The Right Sales Rep — Automatically.

A platform that automatically routes incoming WhatsApp leads to the right sales rep based on rules — round-robin, territory, source, skill, language, workload or priority — with SLAs, reassignment and full reporting on every handoff.

Lead assignment is the act of giving a single lead an owner. Lead distribution is the system around it: rule engines, weighting, capacity caps, time-zone routing, overflow, escalation and revenue reporting on how the distribution actually performs.

Manual assignment costs 30–90 minutes per day per manager, creates ownership disputes, leaves leads unowned overnight, and routinely sends premium ad-driven leads to whoever shouts loudest — not the best fit. Automation removes all four failures.

Each new lead is assigned to the next available rep in a rotating sequence so the workload is balanced evenly. LandinChat round-robin respects availability, working hours, time zones and capacity caps.

A round-robin variant where senior or higher-performing reps get a larger share of leads (e.g. 3:2:1) — used by teams that want to reward closers without starving new reps.

Leads route based on geography — pincode, city, state, country, region or even radius from a branch — so the right local rep handles every customer.

Leads route to the rep whose product, language or vertical skills match the inquiry — language detection, product tags and certification levels all become routing inputs.

Premium signals (paid ad source, VIP customer, high deal value, urgent keywords, repeat customer) fast-track a lead to senior closers or the on-call queue.

The router checks each rep's current open-lead count, SLA compliance and capacity cap before assigning — so nobody gets buried and nobody sits idle.

Leads from Meta Lead Ads, click-to-WhatsApp ads, website widgets, QR codes, IG DMs and outbound broadcasts each route to a different queue or sales team.

LandinChat assigns within 2 seconds of arrival and sends a sub-60-second AI acknowledgement so the customer never waits, even if a human rep is mid-call.

Yes. Working-hour rules, follow-the-sun routing and on-call rotations keep night-time leads warm with AI and hand them to the morning rep with full context.

Yes. Missed SLA, rep going offline, exceeded capacity cap, escalation keyword or negative sentiment all trigger automatic reassignment with a manager notification.

When the primary queue is full or all reps are busy, overflow rules push leads to a secondary team, a partner agency, an AI handler, or a holding queue with an auto-message — your choice.

Yes. Per-source, per-tier, per-team SLAs with countdown timers, dashboards, breach alerts and auto-reassignment when timers run out.

Yes. Different teams (inside sales, field sales, support, partners) get separate queues with their own rules, SLAs, dashboards and capacity caps under a single workspace.

Native Meta Lead Ads integration pulls leads in under 5 seconds, tags by campaign and ad set, then routes by your rules — typically saving 20–60 minutes compared to manual CSV uploads.

Yes. Guest seats and partner queues let franchisees, brokers or outsourced teams work specific leads without seeing your entire pipeline.

Customers see first response time drop from a median of 4h 12m to under 60s. Leads answered in under a minute close 7× more often than those answered after 30 minutes.

Customers report 2.4–3.1× lift in close rate from the same lead volume, mainly from faster first response, no orphan leads and consistent follow-up.

Yes. Managers can reassign with one click and a private note; the full conversation, SLA timer and history travel with the lead.

Both. Push assigns the lead to a specific rep automatically. Pull places leads in a shared queue and reps claim them — useful for high-skill, low-volume sales teams.

Inbound chats from a known number merge into the existing lead's timeline, with the original owner preserved unless a stale-ownership rule reassigns.

No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API — not the personal app. Approved templates and opted-in contacts keep your number, quality rating and green tick safe.

Yes — a dedicated Official WhatsApp Business API number. Your team logs into the shared inbox to work it together.

Most teams go live within 24 hours — Meta verification, number provisioning, source integration, your first distribution rule set and team onboarding included.

Yes. The AI captures intent, budget and timeline in the first 30 seconds, then the router uses those answers as inputs — so reps receive pre-qualified leads with context.

Native integrations with HubSpot, Salesforce, Zoho, Pipedrive and Freshsales — assignments, owners, stages and notes sync both ways via real-time webhooks.

Yes. LandinChat can defer to the CRM's owner field, or override based on WhatsApp-specific signals (language, response time, sentiment) the CRM doesn't see.

Reps mark themselves OOO; the router skips them and redistributes their open leads based on your reassignment rule (round-robin among teammates, manager, partner).

Lead volume per rep, SLA compliance, response time, conversion rate, revenue per rep, distribution fairness, reassignment rate, and forecast — out of the box.

Yes. Test two rule sets in parallel against matched lead cohorts and compare response time, conversion and revenue — pick the winner without guesswork.

We auto-detect the customer's language from the first message, then assign to a rep tagged with that language proficiency and reply with templates approved in that language.

Yes. Negative sentiment can fast-track to a senior closer or manager; positive sentiment can trigger a testimonial or upsell flow.

Yes. Daily and concurrent caps prevent burnout and let you protect senior reps from low-quality volume.

Yes. Branch-level queues, geo rules, dashboards and access controls with a parent view for HQ or the franchise owner.

End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, SSO, audit logs and data-residency controls.

Yes. Guest and partner roles see only the leads explicitly assigned to them — never the full pipeline.

Meta charges per 24-hour conversation window, not per message. Service and utility windows are cheaper than marketing. The dashboard tracks every window in real time.

Yes. Broadcast responders route into the same distribution engine, with campaign attribution and the right rep team for that segment.

Yes — weighted-pipeline forecasting by source, rep, stage and historical conversion projects revenue 30/60/90 days out.

Distribution fairness dashboards show lead count, value, source mix and conversion rate per rep so managers can spot favoritism and rebalance rules quickly.

Yes. Deal-size tiers route enterprise to senior closers, mid-market to a dedicated team and SMB to inside sales — each with its own SLA.

Both. Inbound chats and ad clicks queue with SLAs; outbound responders route into the same engine with full source attribution.

Yes. Import historic lead data, map fields, dedupe, assign owners and start the first automated distribution in the same session.

No — it complements it. LandinChat owns the WhatsApp conversation layer and the distribution logic; the CRM remains the system of record for deals.

Plans scale with the number of reps and conversations. See the pricing page for current tiers, conversation costs and add-ons.

Yes. Solo founders use the engine as a personal lead-capture + AI-qualification layer; the same rules scale to a 100-rep team without re-platforming.

Real estate, insurance, recruitment, education consulting, solar, marketing agencies, financial advisors, clinics, automotive and home-service businesses.

Use the Maturity Model on this page. If you're past Level 2 (shared WhatsApp or spreadsheet assignment), you're already losing money to slow, unfair distribution and need Level 4.