WhatsApp welcome message templates + auto-reply flows
Meta-approved welcome templates with Quick Reply buttons, instant auto-reply, opt-in capture, and native CRM sync. Live in under 60 seconds.
- Free inside 24h Service window
- Quick Reply intent routing
- Personalised + multi-language
Key things to know
Instant auto-reply
Webhook fires in under 60 seconds on first inbound message — free inside the Service window.
Quick Reply intent buttons
Shop / Support / Track order — single tap routes to bot, agent, or order flow.
Personalised greeting
{{first_name}} + source attribution (CTWA, QR, website widget) lifts reply rate 2x.
Opt-in capture
One-tap explicit opt-in for Marketing templates — Meta-compliant from day one.
People also ask
Q.Is a welcome message a Utility or Marketing template?
If the customer messaged you first, the auto welcome reply is free inside the 24h Service window — no template needed. If you initiate, it's a Marketing template and requires explicit opt-in.
Q.What should a WhatsApp welcome message include?
A short greeting, what the brand does in one line, 2–3 Quick Reply buttons for the most common intents (Shop, Support, Track order) and a clear opt-in line if you plan to send promotions later.
Q.How fast must the welcome reply fire?
Inside 60 seconds. WhatsApp users expect instant response — anything longer than 2 minutes drops engagement by 30%+.
Q.Can I personalise the welcome message?
Yes — {{1}} for first name, plus dynamic variables for source (CTWA ad, QR code, website widget). Personalised welcome messages get 2x reply rates.
Q.Does this work with Shopify, HubSpot and Zoho?
Yes — native integrations sync the new contact, source, and conversation transcript automatically to your CRM or e-commerce backend.
Q.Can I A/B test welcome messages?
Yes — LandinChat ships a built-in A/B framework. Split traffic 50/50 across two versions and auto-promote the winner by reply rate or click-through.
Why the welcome message is your highest-ROI WhatsApp template
The first message a customer receives sets reply rate, opt-in rate and intent capture for every conversation that follows. A weak welcome — generic, slow, no Quick Replies — kills conversion before sales gets involved.
A strong welcome fires in under 60 seconds, greets by first name, tells them what you do in one line, offers 2–3 Quick Reply buttons (Shop / Support / Track order), and captures explicit opt-in for marketing follow-ups.
LandinChat ships native auto-reply, A/B testing, multi-language routing, and CRM sync to HubSpot, Salesforce, Zoho, Shopify and WooCommerce out of the box.
Built for serious growth teams
Instant auto-reply
Webhook fires in under 60 seconds on first inbound message — free inside the Service window.
Quick Reply intent buttons
Shop / Support / Track order — single tap routes to bot, agent, or order flow.
Personalised greeting
{{first_name}} + source attribution (CTWA, QR, website widget) lifts reply rate 2x.
Opt-in capture
One-tap explicit opt-in for Marketing templates — Meta-compliant from day one.
Multi-language auto-route
EN / ES / HI / AR / PT — auto-picks customer locale or pin code.
A/B testing built in
Split traffic 50/50, auto-promote the winner by reply or click-through rate.
Get live in days, not months
- 1
Pick the welcome template
Choose 'Welcome message (auto-reply)' from the LandinChat library.
- 2
Personalise greeting
Map {{first_name}} and source (CTWA / QR / widget) variables.
- 3
Add Quick Reply buttons
Shop / Support / Track order — each routes to a separate flow or agent queue.
- 4
Wire opt-in capture
Add a Quick Reply 'Yes, send me deals' to enable Marketing templates later.
- 5
Connect CRM / e-commerce
OAuth into HubSpot / Shopify / Zoho — new contacts sync with source + transcript.
WhatsApp welcome message vs email welcome
| Capability | LandinChat | Email welcome |
|---|---|---|
| Open rate | 98% | 20–25% |
| Time to open | < 3 min | Hours / next day |
| Reply rate | 40–60% | < 5% |
| Quick Reply intent capture | Native buttons | Click links / form |
| Cost (inside service window) | Free | ≈ $0.001–$0.003 |
| Multi-language routing | Per locale auto | Manual list segment |
Frequently asked questions
Ship a 60-second WhatsApp welcome that converts
Meta-approved templates, Quick Reply intent routing, opt-in capture, A/B testing — live in under a minute.