LandinChat — WhatsApp marketing softwareLandinChat
Use Case

Dermatology appointment reminders on WhatsApp

Service-specific reminders with prep instructions for laser, peel, Botox and consults \u2014 replied to by 95% of patients within 3 minutes.

  • Per-service prep
  • One-tap reschedule
  • Multi-language
  • WhatsApp + SMS fallback

Key things to know

  • T-24h prep

    Service-specific instructions merged in automatically.

  • T-2h reconfirm

    Single 'Yes / Reschedule' button.

  • Reschedule in-chat

    Patient picks a new slot without calling.

  • Multi-language

    Hindi, Tamil, Telugu, Marathi, Arabic and English.

People also ask

Q.Can I customise per doctor?

Yes — per-doctor copy, signatures and prep lists.

Q.Do reminders use Meta utility category?

Yes — cheaper conversation pricing, no opt-in friction.

Q.Can I add images / PDFs?

Yes — prep PDFs or before/after images attach to the reminder.

Q.Does it support video consults?

Yes — Zoom / Google Meet link embedded in reminder.

Q.What if patient ignores all 3 reminders?

Slot auto-released to the waitlist.

Q.How do I track effectiveness?

Built-in dashboard shows open, click and confirm rates.

95%
Open in 3 min
88%
Reply rate
−55%
No-show drop
0
Front-desk calls
Overview

Why service-specific prep matters

A laser patient needs 'avoid retinoids 48h, no sun exposure, shave area'. A Botox patient needs nothing. A consult patient needs 'bring product list'. Generic reminders kill prep compliance and force staff to re-call.

LandinChat pulls prep copy from a per-service library and merges it into the reminder automatically.

Capabilities

Built for serious growth teams

T-24h prep

Service-specific instructions merged in automatically.

T-2h reconfirm

Single 'Yes / Reschedule' button.

Reschedule in-chat

Patient picks a new slot without calling.

Multi-language

Hindi, Tamil, Telugu, Marathi, Arabic and English.

SMS fallback

Non-WhatsApp patients get SMS automatically.

EMR sync

Reminders fire off your existing schedule.

How it works

Get live in days, not months

  1. 1

    Connect your scheduler

    One-click via EMR or Google Calendar.

  2. 2

    Pick reminder template

    Per service or universal.

  3. 3

    Set cadence

    T-24h, T-2h, T-30min.

  4. 4

    Switch on reschedule + waitlist

    Done — live.

Use cases

What teams ship with this

Consult

Short reminder, no prep.

Laser

Strict prep cadence T-48h, T-24h, T-2h.

Botox / fillers

Light prep, post-care heads-up.

Peels

Pre-peel skincare avoidance list.

FAQ

Frequently asked questions

Related guides & pages

Stop the 'did you receive my reminder?' calls

Wire up service-specific WhatsApp reminders in under an hour.