Cut dermatology no-shows by 55%
A five-touch WhatsApp cadence \u2014 booked \u2192 T-24h with prep \u2192 T-3h \u2192 T-30min \u2192 no-show recovery \u2014 proven across 200+ derm clinics to cut no-shows in half within 30 days.
- 5-touch cadence
- One-tap reschedule
- Same-day fill
- Penalty-free repeat policy
Key things to know
T-24h prep
Service-specific prep (avoid retinoids 48h pre-laser, eat before consult, etc.).
T-3h reconfirm
One-tap 'Yes / Reschedule' button.
Instant reschedule
Patient picks a new slot in-chat without staff intervention.
Same-day fill
Waitlist auto-pinged when a slot opens.
People also ask
Q.How many touches is too many?
Five is the sweet spot for derm. Six+ feels nagging and erodes opt-in rates.
Q.Should I charge a no-show fee?
Optional — but the cadence above works without it. Adding a fee adds another ~10% drop.
Q.Does this work for walk-in heavy clinics?
Yes — apply the cadence only to booked slots; walk-ins are untouched.
Q.What about patients without WhatsApp?
Fall back to SMS automatically via LandinChat's multi-channel routing.
Q.How do I measure ROI?
Multiply recovered slots × avg procedure value. Most clinics recoup the platform fee in week 2.
Q.Can I run this for multiple branches?
Yes — each branch keeps its own calendar, copy and metrics.
Why dermatology no-shows are different
Cosmetic patients ghost when they get cold feet about a procedure. Medical patients no-show when symptoms improve. Both need different copy — generic SMS reminders flop because they treat the patient the same.
This cadence segments by service type and stage of the patient journey, then triggers the right nudge with the right tone.
Built for serious growth teams
T-24h prep
Service-specific prep (avoid retinoids 48h pre-laser, eat before consult, etc.).
T-3h reconfirm
One-tap 'Yes / Reschedule' button.
Instant reschedule
Patient picks a new slot in-chat without staff intervention.
Same-day fill
Waitlist auto-pinged when a slot opens.
Cold-feet handler
For cosmetic no-shows: short reassurance + before/after carousel.
Dashboards
Track no-show rate by doctor, service and time-of-day.
Get live in days, not months
- 1
Map your no-show data
Pull last 90 days. Segment by service and time-slot.
- 2
Wire the 5-touch cadence
Use our pre-built workflow — live in 2 hours.
- 3
Add the waitlist filler
Open slots auto-broadcast to your waitlist.
- 4
Review weekly
Tune copy by service. Most clinics hit −55% by week 4.
What teams ship with this
First-time consults
Highest no-show segment — needs trust-building copy.
Aesthetic procedures
Cold-feet recovery flow with before/after content.
Laser / device sessions
Strict prep matters; missed sessions break the package.
Follow-up visits
Light-touch reminder is enough — keep it short.
Frequently asked questions
Get the no-show cadence live this week
Import the pre-built workflow and watch no-show rate drop by week 2.