In-stay guest requests on WhatsApp
Towels, room service, housekeeping, maintenance, transport \u2014 auto-routed to the right department with SLA tracking and guest follow-up.
- Auto-routing
- SLA tracking
- Department alerts
- Guest follow-up
Key things to know
Auto-routing
Housekeeping / F&B / maintenance.
SLA tracking
Per-request countdown.
Department alerts
Mobile notifications.
Guest follow-up
Auto 'is it sorted?'
People also ask
Q.PMS integration?
Yes — request log syncs.
Q.Multi-department?
Yes — unlimited routing rules.
Q.Multi-language?
Yes — auto-translate.
Q.SLA configurable?
Per-department.
Q.Recovery escalation?
Yes — 1★ risk auto-flag.
Q.Pricing?
Hotel-tier from day one.
Most guest requests still die on a front-desk phone line
Guests call the front desk, get a busy tone, give up. The request becomes a 1★ review.
WhatsApp captures every request, routes to the right department and tracks SLA in real time.
Built for serious growth teams
Auto-routing
Housekeeping / F&B / maintenance.
SLA tracking
Per-request countdown.
Department alerts
Mobile notifications.
Guest follow-up
Auto 'is it sorted?'
Request dashboard
Recovery flag
1★ risk auto-escalation.
Get live in days, not months
- 1
Guest sends request
- 2
Auto-route to department
- 3
SLA countdown starts
- 4
Follow-up confirms resolution
What teams ship with this
Housekeeping requests
Room service
Maintenance tickets
Transport / concierge
Frequently asked questions
Related guides & pages
No more 1\u2605 reviews from missed requests
Auto-routed, SLA-tracked, every guest heard.