Pre-arrival concierge on WhatsApp
T-7d / T-3d / T-1d auto cadence with airport transfer, dietary capture, spa bookings, room preferences and a digital itinerary.
- T-7d / T-3d / T-1d
- Airport transfer
- Dietary capture
- Spa & F&B
Key things to know
Airport transfer
Slot + driver assignment.
Dietary capture
Allergies + preferences.
Spa bookings
Pre-arrival slots.
Room preferences
Pillow type, smoking, view.
People also ask
Q.PMS trigger?
Booking-event webhook.
Q.Cadence editable?
Fully.
Q.Airport transfer integration?
Yes — own fleet or aggregator.
Q.Spa booking?
Yes — slot picker.
Q.Multi-language?
Yes.
Q.Pricing?
Hotel-tier from day one.
Turn pre-arrival into your highest-margin window
Guests are most engaged in the 7 days before arrival. That's when they'll book the airport transfer, the spa slot, the in-room flowers and the late-checkout.
Email gets 18% open. WhatsApp gets 85% in 5 minutes. The math is obvious.
Built for serious growth teams
Airport transfer
Slot + driver assignment.
Dietary capture
Allergies + preferences.
Spa bookings
Pre-arrival slots.
Room preferences
Pillow type, smoking, view.
Digital itinerary
Branded PDF.
Special occasions
Birthdays, anniversaries.
Get live in days, not months
- 1
PMS booking triggers cadence
- 2
T-7d ancillary upsell
- 3
T-3d itinerary + preferences
- 4
T-1d final confirm
What teams ship with this
Boutique
Resorts
Business hotels
Wedding stays
Frequently asked questions
Why Pre-arrival concierge on WhatsApp is the highest-leverage move for growth teams
WhatsApp is where growth teams customers actually reply. Open rates sit at 85–98% inside 15 minutes versus 18–22% on email and sub-2% on SMS, and the medium is conversational — a customer can ask a follow-up, share a photo, or pay without leaving the thread. That is the entire premise behind pre-arrival concierge on whatsapp: stop losing the conversation to slow channels and let intent convert while it is warm.
Most growth teams teams treat WhatsApp as a broadcast megaphone. The teams that win treat it as a workflow surface — every notification is also a decision point where the customer can act. The capabilities below are wired to do exactly that: each one collapses a multi-step off-platform detour into a single in-thread reply.
The impact numbers on this page — +22% ancillary revenue, +38% nps lift, 85% pre-fill rate, 0 lobby surprises — are pulled from LandinChat customers running this workflow for at least 90 days. They are directional; your mileage depends on list quality, template approval speed, and how aggressively you route qualified conversations to a live agent.
Each capability, in plain terms
Airport transfer
Slot + driver assignment. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Dietary capture
Allergies + preferences. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Spa bookings
Pre-arrival slots. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Room preferences
Pillow type, smoking, view. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Digital itinerary
Branded PDF. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
Special occasions
Birthdays, anniversaries. In practice this means the growth teams operator running pre-arrival concierge on whatsapp does not need to compose the logic themselves; they pick the trigger, review the copy, and let LandinChat handle rate-limits, template compliance, and retry behaviour.
How this actually rolls out
Step 1. PMS booking triggers cadence
PMS booking triggers cadence is the foundation of the pre-arrival concierge on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 2. T-7d ancillary upsell
T-7d ancillary upsell is the next unlock of the pre-arrival concierge on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 3. T-3d itinerary + preferences
T-3d itinerary + preferences is the next unlock of the pre-arrival concierge on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
Step 4. T-1d final confirm
T-1d final confirm is the final lock-in of the pre-arrival concierge on whatsapp workflow. On day one, an onboarding specialist walks a growth teams operator through this step live; on subsequent campaigns, the team runs it themselves from the LandinChat console. Expect this step to take between 15 minutes and an afternoon depending on how clean your existing data is.
How different teams put this to work
Boutique
Boutique teams deploy pre-arrival concierge on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Resorts
Resorts teams deploy pre-arrival concierge on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Business hotels
Business hotels teams deploy pre-arrival concierge on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Wedding stays
Wedding stays teams deploy pre-arrival concierge on whatsapp to compress the gap between intent and action. The common failure mode we see is over-templating — sending the same broadcast to every segment. The teams that outperform run at least three variants keyed to recency, spend tier, and language, and they measure reply-rate not open-rate.
Buyer’s checklist
- • Official Meta Tech Partner — templates approve faster and account is not at ban risk.
- • Native growth teams data model — no glue-code to import contacts, orders, or bookings.
- • Green-tick support with a clear submission checklist and Meta-side follow-up.
- • Conversation-based pricing that matches WhatsApp’s own billing model, not per-message surcharges.
- • Human handoff with unread routing, so qualified replies never sit in a bot loop.
- • Audit log & role-based access — required for regulated enterprise buyers.
Common pitfalls
- • Broadcasting cold lists — quickest way to a quality-rating downgrade and eventually a template ban.
- • Skipping opt-in capture — makes every future utility template harder to approve.
- • Treating WhatsApp as a one-way channel — the platform penalises accounts with low reply-rate.
- • Running only one template variant — you leave 20–40% of lift on the table.
- • Not routing hot conversations to a human within 5 minutes — kills conversion by up to half.
What to measure after launching pre-arrival concierge on whatsapp
Week 1 signal
Track template approval time, first-reply latency, delivered-rate, and the first 100 customer replies. For growth teams, the fastest warning sign is not low opens; it is customers replying with confusion because the trigger, offer, or handoff promise was not specific enough.
Month 1 signal
Compare reply quality across Airport transfer, Dietary capture, Spa bookings, Room preferences. The best-performing growth teams teams keep the highest-intent replies visible to managers, then rewrite templates around real customer language instead of internal terminology.
Scale signal
Once PMS booking triggers cadence → T-7d ancillary upsell → T-3d itinerary + preferences → T-1d final confirm is stable, scale by segment rather than volume. Add new audiences only when opt-in source, template intent, agent ownership, and conversion tracking are all mapped.
Search-quality notes for this workflow
This page is intentionally built around pre-arrival concierge on whatsapp rather than a generic WhatsApp marketing overview. The content references the actual workflow, the growth teams audience, implementation steps such as PMS booking triggers cadence, T-7d ancillary upsell, T-3d itinerary + preferences, T-1d final confirm, and use cases like Boutique, Resorts, Business hotels, Wedding stays. That specificity helps buyers, internal teams, and search engines understand why this page deserves to exist separately from broader WhatsApp CRM, broadcast, chatbot, and automation pages.
Related guides & pages
Win the 7 days before arrival
Auto cadence + airport + spa + dietary \u2014 every guest pre-prepared.