WhatsApp cross-sell & upsell post-purchase recommendation templates
Post-purchase recommendations powered by Shopify product-affinity, purchase history and AI ranking — sent in the optimal 3–7 day window, bundled with unique codes.
- AI-ranked top-3 recommendations
- 3–7 day post-delivery trigger
- Bundled discount-code injection
Key things to know
AI recommendation engine
Top 3 picks per recipient using product-affinity + purchase history + LLM ranker.
Carousel template
Marketing-category carousel showing 3 SKUs with image, price, and CTA per card.
Bundle discount injection
Pair the cross-sell with a unique 15–20% code to lift conversion 2–3x.
Replenishment timer
Track consumable burn-rate per customer and fire a Utility reminder before they run out.
People also ask
Q.When should I send a cross-sell?
Best window is 3–7 days post-delivery. Customer has the product, formed an opinion, and is open to complementary items.
Q.Is cross-sell Marketing or Utility?
Cross-sell and upsell broadcasts are Marketing category. Replenishment reminders for consumables can qualify as Utility if framed as a service update.
Q.How do I pick what to recommend?
LandinChat uses Shopify product-affinity (frequently-bought-together), purchase history, and AI ranking to pick the top 3 per recipient.
Q.What CTR should I expect?
Post-purchase cross-sells clear 25–35% CTR and 5–8% conversion when sent inside the optimal 3–7 day window.
Q.Can I bundle a discount?
Yes — pair the cross-sell with a unique discount code (15–20%) to lift conversion 2–3x without training customers on the next purchase.
Q.How do I avoid annoying buyers?
Cap to 1 cross-sell per purchase, exclude returns and complaints, and respect the 2 marketing messages per week per recipient ceiling.
Why post-purchase is the most under-used WhatsApp slot
Most brands stop talking to a customer the second the order ships. That's the exact moment buyer confidence peaks — they have the product, they like it, and the next purchase decision is open.
A WhatsApp cross-sell at day 3–7 post-delivery lands inside the highest-intent window for complementary purchases. AOV lifts 20–30% when paired with a frequently-bought-together bundle.
LandinChat ranks recommendations using Shopify product-affinity, purchase history and an AI ranker — top 3 picks per recipient, injected as a carousel template.
Built for serious growth teams
AI recommendation engine
Top 3 picks per recipient using product-affinity + purchase history + LLM ranker.
Carousel template
Marketing-category carousel showing 3 SKUs with image, price, and CTA per card.
Bundle discount injection
Pair the cross-sell with a unique 15–20% code to lift conversion 2–3x.
Replenishment timer
Track consumable burn-rate per customer and fire a Utility reminder before they run out.
Returns/complaint exclusion
Auto-exclude buyers with active returns or low CSAT to protect brand experience.
Quality-rating cap
1 cross-sell per purchase, max 2 marketing sends per week per recipient.
Get live in days, not months
- 1
Connect Shopify/WooCommerce
OAuth — pull products, orders, fulfilment status and customer cohort.
- 2
Pick template
Cross-Sell Carousel, Upsell Bundle, or Replenishment Reminder — from the library.
- 3
Wire AI ranker
Enable product-affinity + purchase-history ranking — top 3 picks per recipient.
- 4
Set trigger window
Day 3 post-delivery for cross-sell, day-7 for upsell, day-30/60/90 for replenishment.
- 5
Inject bundle code
Unique 15–20% code per recipient pulled from Shopify discount API.
WhatsApp cross-sell vs email/SMS
| Capability | LandinChat | Email / SMS |
|---|---|---|
| CTR on post-purchase | 25–35% | 3–6% |
| Conversion rate | 5–8% | 0.5–1.5% |
| AOV uplift | +22% | +5% |
| AI-ranked recommendations | Built-in | Plug-in |
| Time to next purchase | < 7 days | Weeks |
| Quality-rating compliant | Capped to 1 | Spam-prone |
Frequently asked questions
Lift AOV by 20%+ with a single post-purchase send
AI-ranked recommendations, 3–7 day window, bundled discount codes — ship today.