WhatsApp review requests for dermatology
A two-step post-visit NPS that routes promoters to Google or Practo and detractors to your clinic manager \u2014 derm clinics see 4\u20138\u00d7 more reviews in 60 days.
- Two-step NPS
- Promoter routing
- Detractor recovery
- Google + Practo
Key things to know
Two-step NPS
'How was your visit?' → branched routing.
Promoter route
Google + Practo link in-chat.
Detractor route
Private manager handoff.
Post-visit timing
2-hour and 24-hour cadence.
People also ask
Q.Is review-gating allowed?
Asking 'how was it?' is allowed; sending the public-review link only to promoters is acceptable across Google's terms when no incentive is offered.
Q.How often should I ask?
Once per visit — never more.
Q.What about negative reviews?
Detractors are handled privately; issues are usually resolved before they become public.
Q.Can I do Practo + Google together?
Yes — patient picks the platform they prefer.
Q.Does it integrate with EMR?
Yes — post-visit trigger fires off appointment status.
Q.Languages?
Yes.
Why most review requests fail
Sending a Google link directly gets a ~3% click rate. Asking 'how was it?' first and only sending the link to promoters multiplies that by 10.
Detractors get routed privately to your manager — so issues are solved before they hit public review.
Built for serious growth teams
Two-step NPS
'How was your visit?' → branched routing.
Promoter route
Google + Practo link in-chat.
Detractor route
Private manager handoff.
Post-visit timing
2-hour and 24-hour cadence.
Multi-language
Patient-language NPS.
Reporting
NPS, conversion, source tracking.
Get live in days, not months
- 1
Wire post-visit trigger
From EMR or manual.
- 2
Build 2-step NPS
Pre-built template.
- 3
Set promoter / detractor routes
Google for promoters; manager for detractors.
- 4
Watch ratings climb
What teams ship with this
Aesthetic
Highest-rating window — capture immediately.
Hair clinics
Tag photo + review for social proof.
Multi-branch
Per-branch NPS dashboards.
Dormant patients
Re-engagement NPS at 6 months.
Frequently asked questions
Stop chasing reviews manually
Automate 5-star reviews on autopilot \u2014 most clinics 4\u00d7 their rating volume in 60 days.