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WhatsApp review requests for dermatology

A two-step post-visit NPS that routes promoters to Google or Practo and detractors to your clinic manager \u2014 derm clinics see 4\u20138\u00d7 more reviews in 60 days.

  • Two-step NPS
  • Promoter routing
  • Detractor recovery
  • Google + Practo

Key things to know

  • Two-step NPS

    'How was your visit?' → branched routing.

  • Promoter route

    Google + Practo link in-chat.

  • Detractor route

    Private manager handoff.

  • Post-visit timing

    2-hour and 24-hour cadence.

People also ask

Q.Is review-gating allowed?

Asking 'how was it?' is allowed; sending the public-review link only to promoters is acceptable across Google's terms when no incentive is offered.

Q.How often should I ask?

Once per visit — never more.

Q.What about negative reviews?

Detractors are handled privately; issues are usually resolved before they become public.

Q.Can I do Practo + Google together?

Yes — patient picks the platform they prefer.

Q.Does it integrate with EMR?

Yes — post-visit trigger fires off appointment status.

Q.Languages?

Yes.

4–8×
More reviews
4.8★
Avg new rating
48h
First impact
90%
Reply rate
Overview

Why most review requests fail

Sending a Google link directly gets a ~3% click rate. Asking 'how was it?' first and only sending the link to promoters multiplies that by 10.

Detractors get routed privately to your manager — so issues are solved before they hit public review.

Capabilities

Built for serious growth teams

Two-step NPS

'How was your visit?' → branched routing.

Promoter route

Google + Practo link in-chat.

Detractor route

Private manager handoff.

Post-visit timing

2-hour and 24-hour cadence.

Multi-language

Patient-language NPS.

Reporting

NPS, conversion, source tracking.

How it works

Get live in days, not months

  1. 1

    Wire post-visit trigger

    From EMR or manual.

  2. 2

    Build 2-step NPS

    Pre-built template.

  3. 3

    Set promoter / detractor routes

    Google for promoters; manager for detractors.

  4. 4

    Watch ratings climb

Use cases

What teams ship with this

Aesthetic

Highest-rating window — capture immediately.

Hair clinics

Tag photo + review for social proof.

Multi-branch

Per-branch NPS dashboards.

Dormant patients

Re-engagement NPS at 6 months.

FAQ

Frequently asked questions

Related guides & pages

Stop chasing reviews manually

Automate 5-star reviews on autopilot \u2014 most clinics 4\u00d7 their rating volume in 60 days.