WhatsApp review request templates with smart-routing
Ask for the rating first via Quick Reply — 4★+ routes to Google/Trustpilot, 1–3★ routes to private support. 25–40% conversion vs 2–5% on email.
- Smart-routing (4★+ public, 1–3★ private)
- Google / Trustpilot / Yotpo deep links
- 8–12x lift vs email
Key things to know
Smart-routing
4★+ → public review platform. 1–3★ → private support flow with auto-escalation.
Multi-platform deep links
Google, Trustpilot, Yotpo, Judge.me, App Store, Play Store — pre-filled per recipient.
Quick Reply rating
1–5 star Quick Reply buttons — single tap, no typing.
Auto follow-up
Detractors get an instant 'Sorry to hear that — what went wrong?' DM.
People also ask
Q.When should I ask for a review?
7–14 days after delivery — long enough to form an opinion, short enough that the purchase is still top-of-mind.
Q.Is a review request Marketing or Utility?
It's Marketing category — needs opt-in and counts against your marketing-cap and quality rating.
Q.How do I avoid 1-star public reviews?
Use smart-routing — ask the rating first via Quick Reply. 4★+ goes to public review, 1–3★ routes to private support to recover the relationship.
Q.What conversion should I expect?
WhatsApp review requests clear 25–40% conversion vs 2–5% on email — 8–12x lift because the link is one tap away.
Q.Which platforms can I route to?
Google, Trustpilot, Yotpo, Judge.me, App Store, Play Store — LandinChat pre-fills the deep link per channel.
Q.Can I incentivize reviews?
Most platforms ban incentivized reviews. Offer the discount for filling the survey, not for the specific rating — and disclose it.
Why smart-routing is the only way to ask for reviews on WhatsApp
Cold-asking for a 5-star review on a public platform is the fastest way to collect 1-star revenge reviews. Smart-routing solves it.
LandinChat sends the 1–5 rating prompt as a Quick Reply. 4★ and 5★ get the public review deep-link (Google / Trustpilot / Yotpo). 1★–3★ route into private support to recover the relationship before it becomes a public problem.
Result: 25–40% conversion, 4.6+ avg public rating, near-zero revenge reviews.
Built for serious growth teams
Smart-routing
4★+ → public review platform. 1–3★ → private support flow with auto-escalation.
Multi-platform deep links
Google, Trustpilot, Yotpo, Judge.me, App Store, Play Store — pre-filled per recipient.
Quick Reply rating
1–5 star Quick Reply buttons — single tap, no typing.
Auto follow-up
Detractors get an instant 'Sorry to hear that — what went wrong?' DM.
Yotpo/Judge.me sync
Verified-buyer status auto-attached to the review submission.
Compliance copy
Pre-written disclosures for Google's incentivized-review policy.
Get live in days, not months
- 1
Connect commerce + review platform
Shopify/WooCommerce + Google/Trustpilot/Yotpo OAuth.
- 2
Pick template
Review Request — Smart Route from the library.
- 3
Configure routing thresholds
Default: 4★+ public, 1–3★ private. Override per brand.
- 4
Set trigger window
7 days post-delivery for D2C, 14 days for considered purchases.
- 5
Monitor + recover
Detractor responses auto-route to support inbox with full order context.
WhatsApp review request vs email
| Capability | LandinChat | |
|---|---|---|
| Conversion rate | 25–40% | 2–5% |
| Time to review | <10 min | Days |
| Smart-routing (4★+/1–3★) | Built-in | Manual |
| Deep-link to platform | One-tap | Multi-click |
| Recover negative experience | Private DM flow | Lost |
| Avg public star rating | 4.6 | 3.9 |
Frequently asked questions
Get 8–12x more reviews — without revenge 1-stars
Smart-routing, multi-platform deep links, auto detractor-recovery — ship today.