Persona
WhatsApp for boutique hotels
Bespoke pre-arrival, owner direct line, personalised in-stay requests and post-stay loyalty \u2014 the concierge layer for boutique properties under 40 rooms.
- Owner line
- Bespoke pre-arrival
- Personalised in-stay
- Loyalty
Key things to know
Concierge thread
Personalised pre-arrival
In-stay requests
Loyalty
People also ask
Q.Setup time?
Under 24 hours.
Q.PMS?
Most popular.
Q.Multi-property?
Yes.
Q.Multi-language?
Yes.
Q.Payment?
Razorpay / Stripe / payment links.
Q.Pricing?
Hotel-tier from day one.
+14%
RevPAR
-30%
OTA cut
+22%
Ancillary
85%
Read rate
Overview
What changes when boutique hotels run on WhatsApp
Boutique guests pay premium for personalisation. WhatsApp is the cheapest way to deliver it consistently.
This workflow gives boutique properties the concierge layer without hiring a 24/7 team.
Capabilities
Built for serious growth teams
Concierge thread
Personalised pre-arrival
In-stay requests
Loyalty
Reviews
Privacy controls
How it works
Get live in days, not months
- 1
Pilot one property
Live in 24h.
- 2
Connect PMS
- 3
Auto-fire pre-arrival + check-in
- 4
Capture reviews + reduce OTA share
Use cases
What teams ship with this
Heritage hotels
Boutique B&Bs
Design hotels
Villa rentals
FAQ